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author's profile photo Andres Lopez Lasarte
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Andres Lopez Lasarte

How to avoid contact person deletion when partner function is assigned

Posted on Oct 14, 2010 at 04:05 PM 108 Views

Hi All.

I need your help for a contact person issue.

I'd like to avoid a contact person relationship to be deleted when this contact person is assigned to one or more partner functions for any customer's sales area. In ECC I can't delete a contact person that is been used as a partner function in customer's sales data (KNVP). The system shows message F2 189. But it seems not to be the same in CRM as I'm able to delete this contact person relationship despite he's been used as a customer's partner function. Furthermore, when the contact person is deleted in CRM, no upload to ECC occurs, I mean, the contact person is still "alive" in ECC and linked to the customer.

Thanks in advance for your help.

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    author's profile photo Prasenjit Sharma
    Prasenjit Sharma
    Posted on Oct 14, 2010 at 09:21 PM
    2

    Hi,

    You are referring to two different problems. For the first one, if you are using Web UI, you can add a check on the delete event to see if the contact person is assigned to any business transaction or not. Also, I'll tell you one more thing that deleting a relationship does not delete the business partner(contact person). If you want to delete the contact person you need to delete it explicitly, not from the relationship maintenance screen.

    If you still see the partner, I'd recommend checking middleware settings for BP replication.

    Regards

    Prasenjit

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    • Andres Lopez Lasarte
      Oct 15, 2010 at 09:06 AM

      Thanks, Prasenjit.

      Yes, we're using Web UI, so I'll try to check the partner function assignment as you told me.

      No problem regarding the concepts of contact person deletion and contact person relationship deletion, I know the difference. What I meant was that you can delete a contact person relationship in CRM (not the contact person itself but the relationship) and this relationship is not deleted en ERP due to the fact that this contact person is used as a partner function in the customer sales area. It seems CRM and ERP are working in a different way, using different checks that can lead you to inconsistencies.

      Kind regards,

      André

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