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Former Member

How to add new actions in CRMD_Order

Hi Experts

When the change request is created. Next action is authorisaed, but I want to add before that some more new actions. Can you please tell me how I can add this

Thanks in advance

Thanks & Regards

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5 Answers

  • Oct 14, 2010 at 01:29 PM

    Hi there,

    Adding actions in ChaRM is fairly complex. As ChaRM documents are based on CRM documents, there is a part of the actions that corresponds to PPF actions. You can go to transaction SPPFCADM, application CRM_ORDER, action profile SDMJ_ACTIONS, you will see the different actions there.

    Please note that the scope of this is quite large. An introductory presentation on PPF actions can be found at https://websmp203.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700001610442008E . It is 54 pages long and it only barely scratches the surface.

    Additionally, ChaRM has some more built-in action control, you can see the configuration of this in SPRO (as of SP18)

    SAP Solution Manager Implementation Guide

    -> SAP Solution Manager

    -> Scenario-Specific Settings

    -> Change Request Management

    -> Extended Configuration

    -> Change Transaction

    -> Transaction Types

    -> Actions in Change Request Management

    Under this node you can find the documentation for all activities needed to control different aspects of actions in ChaRM, asides from the SPPFCADM part.

    Sorry not to go more into specifics right now...

    Best regards,

    Miguel Ariñ

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    Former Member
    Oct 14, 2010 at 01:42 PM

    Hi Miguel Ariño

    Thansk for your reply...

    When click on the specifed link. I am getting a error

    System error

    User not authorized to access requested Info Object !

    Thanks & Regards

    Venkat

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    Former Member
    Dec 15, 2010 at 11:35 AM

    Hi Miguel Ariño

    As per your instruction, i have done and completed the configuration, but when i click on the action the action is not performing anything...

    Can you please help me to resolve the issue

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    • Former Member

      Hi Venkat,

      There can only be 2 reasons for it:

      1. have you defined the conditions as well for your actions? In the path which was specified, you need to selects your actions and then add the schedule and/or start conditions as to when the action is visible and all that.

      2. have you given the proper action definitions and parameter conditions and all that? Please verify.

      Regards,

      Sneha Vyas.

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    Former Member
    Dec 16, 2010 at 06:37 AM

    Hi Sneha Vyas

    Thanks for you reply.

    I have created a new task and assigned predefine action "SET_PREDOC". But when I click on the task it not fireing anything.

    Can you please help me to resolve the issue.

    Thanks & Regards

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    • Former Member

      Hi

      Can you please explain your scenario in detail? Do you want to add additional status in to Change request before approving the change request?

      If you want to add additional status, the below steps may help you.

      Copy the standard status profile and add additional statuses.

      Assign the status profile to transaction type.

      Configure new actions to change the status in action profile in transaction CRMC_ACTION_DEF

      Configure action condition in CRMC_ACTION_CONF

      Regards

      Kumar

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    Former Member
    Dec 20, 2010 at 08:19 AM

    Hi Kumar

    Thanks for your mail.

    I have already created and defined the actions. My problem is when I click the new task (Which is created by me) the Change request is getting authorised (the authorised action is performing).

    Can you please help me to resolve the issue.

    Thanks & Regards

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