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Former Member
Oct 13, 2010 at 01:35 PM

Ticket re-assignment using HR services center tree in Web UI

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Hi Experts,

We need to enhance Service ticket in WEB UI to re-assign the Ticket to responsible group using HR services center tree.

When searching for a responsible group, user should be able to choose the group/Resp Emp from the org tree to re-assign the ticket.

I hope this functionality was available in previous version 5.0. I need to find out that is CRM 7.0 also have the same kind of HR services center tree to assign the Ticket? Please help me. Suggestions are most grateful.

Thanks

Chand