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Former Member
Oct 13, 2010 at 01:35 PM

Ticket re-assignment using HR services center tree in Web UI


Hi Experts,

We need to enhance Service ticket in WEB UI to re-assign the Ticket to responsible group using HR services center tree.

When searching for a responsible group, user should be able to choose the group/Resp Emp from the org tree to re-assign the ticket.

I hope this functionality was available in previous version 5.0. I need to find out that is CRM 7.0 also have the same kind of HR services center tree to assign the Ticket? Please help me. Suggestions are most grateful.