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Former Member

CRM and Solution Manager Integration

Hi Experts,

Currently we are using CRM 4.0 and R3 4.7 now we r going to implement Solution Manager.

Could anyone please tell me how we can do integration between CRM 4.0 to solution manager.

Thanks and regards

Zeba

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3 Answers

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    Former Member
    Oct 13, 2010 at 07:12 PM

    Hi Zeba,

    Please refer Mopz and EWA configuration guide, check service market place sim files.

    Regards,

    Deepanshu

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  • Oct 17, 2010 at 02:29 PM

    Hello,

    This document talks about creating the system landscaspe in solution manager.

    https://websmp205.sap-ag.de/~form/sapnet?_SHORTKEY=00200797470000088214&_SCENARIO=01100035870000000112&_OBJECT=011000358700002003192008E

    And you may find it helpful in integrating your CRM 4.0 system into the solution landscape.

    Regards,

    Paul

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    Former Member
    Oct 18, 2010 at 02:41 AM

    Hi,

    For systems integration with solution manager, the idea is to define these systems in solution manager system landscape setup; and using the "solution" concept to work with them later on; of course this depends on your requirement of usage, it can be on support packs (maintenance optimiser) or incident management or even change request management and many other more functionalities available in solman.

    For a start I would highly recommend you to visit our sapnet service.sap.com/rkt-solman -> SAP Solution Manager 7.0 -> Technology Consultants & System Administrators -> System and Solution Maintenance

    Please also kindly have a look at other topics, this would clearly help you for a good start up.

    Hope this helps.

    Cheers

    SH

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