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Crystal Reports Crashes on startup

All,

Please help. We have been using Crystal Reports for a couple years now, never really impressed with the product but it gets the job done. Now we have 10 or so users that use the software and it keeps crashing. We are up to three licenses that are just going to waste becuase the computers the software is installed on can't start the program anymore. We are using Crystal Reports 2008 SP3 on each system.

3 Computers are suffering the exact same problem.

When Crystal Reports 2008 is selected from the start menu the program loads until the point it shows the Start Page then it closes itself down, no errors, no indication on what is going on it just goes "poof" as the users explain it. Oddly enough however if I right click the application shortcut and choose "Run As" I can start it as a diffrent user on that machine however the user it was intended for cannot. The program did start in the past but it now does not start at all. Since I can start it as another user I assume it is some part of the users settings in Crystal Reports that is the problem. I was hoping to find a folder in the application data or the local settings folders that had to do with Crystal Reports that I could just delete/rename to make the program load all defaults but none such folder seems to exist. I tried deleting all the Crystal Reports registry keys for the particular users in the Current User Hive to reset to defaults but that doesn't work either. I have uninstall and reinstalled the program numerous times. I tried diffrent service packs, 1, 2 and 3 all with the same result.

We don't have a Crystal Reports server we are just using the program to formulate reports coming out of a SQL database but at this point we can't even start the program to connect to the database.

The computers running the software are the following:

HP 6730b Business Notebooks

2GB of RAM

2.4GHz Core 2 Duo

250GB HD

Windows XP SP3

Latest Windows updates as of September 15, 2010

McAfee Virus Scan Enterprise 8.7i up to date as of yesterday October 11th, 2010

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 13, 2010 at 12:11 PM

    Brandon, you are not alone. See the following active threads:

    [Crystal Reports 2008 Will Not Remain Open;

    [Script Error upon Startup;

    [Start Page Error;

    Debi

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  • Posted on Oct 13, 2010 at 01:32 PM

    Hi Brandon,

    You did not indicate what has changed, as well as those other threads the commonality is Microsoft installed some patch and now when running CR it crashes but under another user account it works fine.

    I'm beginning to think something in the users Profile has been corrupted when what ever patch or update was installed.

    If you delete their profile and add them back in what happens?

    We still have not been able to duplicate the problem in house...

    Thank you

    Don

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    • Hi Brandon,

      That is a hack work around and next time you apply a patch it will be undone.

      I think I know what the possible cause is and that is the local Security settings in IE8. Try lowering them, I get the same type of error and the drop down that some activex or Java script is trying to run. It works fine in CR designer but not directly in the browser fro me so I'll have to play some more.

      Thanks again

      Don

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