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Wrong notification to a future substitute

Mgr ABC has set XYZ as substitute in the future date from 2010.11.01 - 2010.11.07.

Now if employee PQR makes an absence request and when Mgr ABC approves the request, notification is being send to employee PQR saying that "XYZ has approved the request on behalf of Mgr ABC"

I strongly blive something went wrong in the notification program, so what can be done to correct this?

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 12, 2010 at 06:47 AM

    1. If XYZ is set as the substitute, why is ABC approving the request? Should the substitute relationship not be delimited for the days when ABC can approve?

    2. Check the workflow configuration - chances are that the message to be delivered has been set to take only the substituting manager and the substituted manager. An additional check needs to be built in to query if the approving manager is the same as the substituted manager -- in which case the appropriate message needs to be sent.

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