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telphone num. of BP is not displayed as a communication hyperlink

Dear Experts,

currently I am working on CRM EHP 6.0, I found the function Communication Hyperlinks not working, after I assigned CMS profile to Bus. Role.

I have checked CRM IDES verison CRM EHP 2.0, not shown as well.

Any idea? Or you may solve this problem before.

FYI Communication Hyperlinks:

the telephone number of a business partner can be displayed as a communication hyperlink, and you can click it to open the dial pad with the telephone number prefilled.

Thanks in advanced.


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  • Best Answer
    Posted on Oct 11, 2010 at 10:45 AM

    Dear Haibin,

    Click-to-dial feature is not automatically provided. You need to set this in the GET_P method of each field that is to support this feature.


    Kind regards


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    • Former Member

      Dear Walter,

      thanks a lot for your help.

      Red a PDF doc from SAP, <Communication Enabled Business Processes>, which mentioned this new feature.

      Got it, It's a feature of SAP EHP1. Really look forward it. Hope next project.

      best regards,


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