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Former Member

Problem Reversing a Credit Card Payment

I am having a problem reversing a Credit Card payment. Here is the the steps tha led up to the probplem:

1) Applied Payment to an Invoice, paying the total of the Invoice using the Payment Means of Credit Card

2) In Deposits, selected the Credit Card tab and selected the Payment to be deposited and Updated the Deposit.

3) Brought the updated Deposit up, Clicked Data, selected Cancel and Canceled the Deposit.

This worked well

Here is were I have a problem

4) Brought the Incoming Payment that was deposited and then had the deposit Cancelled, clicked Data and selected Cancel,

when prompted for Transaction Cancelation date, first selected Origional Document date, then selected CUrrent System date,

but received the same message "Can Not Cancelled. One of Credit Vouchers was cashed".

I tried to reverse the Transaction the same day it was orrigionally applied.

Any odeas why I can not reverse a credit card payment BUT if I selected Check as the Payment method, I am allowed to reverse the Check?

I am currently running SAP B1 2007 SP00 PL47

Thanks In advance!!!

Dana

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    author's profile photo Former Member
    Former Member
    Posted on Oct 12, 2010 at 08:35 AM

    There is a setting which causes this, once it is et it cannot be changed for existing transactions but does fix the iisue for future ones.

    I don't have access to a system at the moment so am not sure where this is but try a search for "Submit credit vouchers automatically" and change the setting to No, which will allow them to be reversed if necessary

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    • Former Member

      Hi,

      Julie is correct. The setting is found in Admin/Setup/Banking - Credit Card Payment - Setup window. The "Payment After" field (Days/Month) is what determines whether the payment may be cancelled/reversed. Once the number of days/months indicated have passed, you cannot cancel the incoming payment transaction.

      Heather

  • author's profile photo Former Member
    Former Member
    Posted on Oct 08, 2010 at 06:57 PM

    Dana,

    I believe if Credit Vouchers was cashed, it will be treated as cash transaction. There is no way to cancel. You may only add an reversed entry to compensate it.

    Thanks,

    Gordon

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