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BCM System Configurator, Distributed transaction error


There was a following problem when remove any queue (Queue Management -> Queue ->Delete)
The log history record appears:

Deleting failed to enlist connection to DTC transaction (CONFIG/25S12/[Microsoft][ODBC SQL Server Driver]Distributed transaction error)

when creating a queue of such an error does not occur...

what changes need to be made to solve the problem

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  • Hi Ramil!!

    have you been able to solve this issue?, I have exactly the same but it occurs when importing OB campaigns.

    I did all the recommended tests on the web (even those of sap) for this problem (even the DTCPing!), everything seems to be fine; but the error continues.

    I would greatly appreciate your help.

    Thank you very much,.


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3 Answers

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    Former Member
    Dec 07, 2016 at 12:27 PM

    From the document describing the installation with five servers:

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    • Former Member Ramil Zinnatullin

      I'm not sure what your server landcape is like, but these settings should be probably changed where the database instance lives - be it one server or a cluster.

      We have the databases in a failover cluster so the changes would be made on the servers hosting the failover nodes.

  • Dec 13, 2016 at 07:58 AM


    Please note, that you need to have the MSDTC correctly configured on all application and SQL server in the system, and firewalls should not block the traffic in relevant ports/directions. The firewall issue is earier to control if you specify certain predefined and fixed port range for MSDTC on all you servers. Please review the following MS links:

    To test whether the MSDTC communication is working properly, you could try Microsoft's DTCPING tool.


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  • Dec 07, 2016 at 04:24 AM

    the service is running, but the error is present.

    there are detailed instructions for configuring the driver?

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