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author's profile photo Former Member
Former Member

Web Client Error

Hello,

We just installed a few days ago BPC 7.5 NW but we're having problems to access thru the Web Interface, thru Planning and Consolidation Administration Client there is no problem.

The error we get is the following:

The user ID, password cannot be authenticated. Make sure you entered valid credentials.

We're trying using the same set of users that do work with the desktop client.

Any ideas?

Thanks in advance!

Salvador.

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    author's profile photo Former Member
    Former Member
    Posted on Oct 08, 2010 at 11:46 AM

    Hi Salvador,

    So, your ID is working on your desktop. However, the same ID is not working on the server. Am I right? Have you tried with other user IDs? Is the client installed in the server system? Please try to delete all the temporary files from internet options, including the history and everything. Then, try again.

    Hope this helps.

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  • Posted on Oct 09, 2010 at 04:54 PM

    Hi Salvador,

    This could be an issue with the roles provided to the users in BPC security. I recommend reviewing the users' profiles and making sure that they have the necessary permissions for web based reporting.

    Ethan

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