Email notification when creating a task in UWL

[iker_espinosa]

Hi all,

I have email well configured for workflow notification and subscription, but I can't find out why when I create a new task in UWL the email is not send.

Where do I have to configure email notification for new tasks?

I realised that these 2 things are necessary, and also the email configuration (I have the one for subscription and workflow notification):

1.- In System Administration ® System Configuration ® Universal Worklist & Workflow ® Workflow ® Engine ® Engine:

Notify Assignees On Task Creation --> TRUE

2.- When creating the task: Notify On Updates, Completion, and if Overdue is selected.

What else do I need?

Thanks,

Regards.

[Former Member]

Hi,

Can you put the rest of the settings that you have configured in from the following page:

System Administration ® System Configuration ® Universal Worklist & Workflow ® Workflow ® Engine ® Engine? (If you have javamail, configure this to CM Notification).

Also, please ensure that in Identity Management/User Management that the person that you are assigning the task to, has a valid email address. You may also want to check that the server name is correct.

Are notifications coming through in general and is it ONLY when a new task is created that you are not receiving the notification?

Best Regards,

Beth Maben

EP - Senior Support Consultant

AGS Primary Support, Business Suite & Technology

• Please see the UWL Wiki @

https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq ***

[iker_espinosa]

Hi,

EMAIL task notifications are not ever coming... not in creation time, not in the end... not ever.

I had "Javamail" as "Notification Service", but with "CM Notification" does not work too.

These are my settings:

Business Workflow Integration Enabled: TRUE

Date Format Display: YYYY-MM-DD

Enable Link To Business Object: False

Event Sender: Direct

Nominee Group Creation Option: Create a CLP Contact Set

Notification Service: CM Notification

Notify Assignees On Task Creation: True

UWL Push: True

Notification URL: My server and port

Do I have something wrong?

Edited by: Iker Espinosa on Oct 11, 2010 9:41 AM

[Former Member]

Hi Iker,

Could you please check the following documentation on the KM side?

The channels need to be configured on the KMC side too, and the user has to have a valid email address set up in Identity Management. We also need to be clear when we are speaking about notfications these are KMC notifications and not the backend workflow SAP Office documents. There is a bit of confusion sometimes regarding this. On the KMC side please consult the following documentation, that my colleague Cathal was nice to provide us with

http://help.sap.com/saphelp_nw70/helpdata/en/3d/b58436b8a911d5993900508b6b8b11/frameset.htm

See also the links at the bottom of the page. Also, note 808756 (notification/channel configuration)

Please let me know if this helps:

Beth Maben

EP - Senior Support Consultant

AGS Primary Support, Business Suite & Technology

• Please see the UWL Wiki @

https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq ***

[iker_espinosa]

Hi,

as I said in my first message I get notifications in subscription and workflow steps. The KM configuration is OK, SMTP and Exchange are well configured and users have correct email.

If I had something wrong configured I would not receive any email.

What I have wrong is task notifications. And I also do not understand why I must use CM instead of Javamail for tasks.

Why is this?

Thanks,

Regards.