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Former Member

SAP Busuness Workplace issue

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Hi,

I have faced an issue that the user is not able to see any workitem in his Business workplace Inbox. I have checked the workload for the user in SWI5 and found that there are some workitems to be processed.

Is there any setting for SBWP. So that the user can see the wirkitems in SBWP.

Can any expert help me.

Thanks & Regards,

Saroj

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5 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Oct 06, 2010 at 06:24 PM

    Hi Saroj,

    Please check the below things.

    1. In the workflow log, check the agent. It will show you actually where the workitem is lying.

    2. If there is no agents found in the workflow log, then check the Agent determination logic. Also check the Agent assignment's.

    t should be a General Task.

    3. if the above things are fine, then check the Substiution. The user may substiuted to other user.

    To check this Go to Transaction SBWP -> Settings --> Workflow settings --> Activate/de activate Substitution.

    Thanks,

    Viji.

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    • Former Member

      Hi,

      In the workflow log it is showing that the workitem in the inbox of the user.

      Agent determination is fine. The task is also General task.

      And also there is no substitute maintained for the uer.

      Is there any settings?

      Thanks,

      Saroj

  • author's profile photo Former Member
    Former Member
    Posted on Oct 07, 2010 at 01:49 AM

    Hi

    Please ask the user to go to

    SBWP->Settings->Workflow Settings->Refresh Org environment

    This should solve the issue. If not the he is logging with other SAP User Id.

    Thnaks

    Arghadip

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 07, 2010 at 05:44 AM

    HI,

    Make use of FM SAP_WAPI_CREATE_WORKLIST and pass SAP User ID of the user for whom you are checking SBWP.

    If you are able to find any entry in table 'WORKLIST'that will ensure workitems are pending in his inbox else there is no workitem for that particular user.

    Regards,

    Sangvir SIngh

    I

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  • Posted on Oct 07, 2010 at 11:56 AM

    Hi,

    Authorizations??

    Logon as that user

    Start SBWP

    then SU53

    Also check his/hers office settings in SBWP

    Kind regards, Rob Dielemans

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  • Posted on Oct 07, 2010 at 08:51 PM

    Hi Saroj,

    If the work items cannot be seen in the users inbox then please check if the user has set a filter in the inbox which is removing them. Also check if you have the badi WF_BWP_SELECT_FILTER activated in yuor system. This could be filtering users inboxes of work items. User SE18 to see if it has been implemented and activated.

    Regards,

    Eddie

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