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Finish Work - Service Request Item Processing Codes

Hello all,

We are using Item Processing Codes in Service Requests (Tickets) in C4C. From Service Requests (Tickets), we are creating Sales Orders in our downstream system using the standard Release to ERP function.

We see that for certain Item Processing Codes (e.g: Billing Requests etc.), we cannot release to ERP directly. We first need to use the Actions --- Finish Work button and then can release the ticket to ERP.

This is an extra unnecessary step (of clicking the Finish Work). Any pointers on how to avoid this? and make all the Item Processing Codes able to Release to ERP directly?

In the document type fine tuning setting for Tickets, we have not checked the Requires Work flag. Our assumption was this would remove the Finish Work step, but we see that it is not the case.

Any pointers would be appreciated.

Thanks and regards,

Nikhil

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4 Answers

  • Posted on Nov 05, 2019 at 11:22 AM

    Hello,

    Any update about this point? We encountered the same scenario.

    Regards,

    Yemi

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  • Posted on Feb 13 at 03:33 AM

    Hi,

    We are encountering the same scenario too. Any help given?

    Regards,

    Michael.

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  • Posted on Apr 15 at 01:29 PM

    Hi,

    Any update about this point? We encountered the same scenario.

    Regards,

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  • Posted on Apr 20 at 07:10 AM

    Dear All ,

    1.Go to Business Configuration ->Tickets for Customer Support ->Item Processing Codes.


    **Note :For Outbound Scenario (when created Item in C4C and to be release to FSM).

    2.Here on extreme right, you can see the column name 'FSM Relevance'.

    => So and Item with an 'Item Processing Code' for which 'FSM Relevance' is selected using
    drop-down as i)"Activities"(i.e. will create activity in FSM) or ii) "Reserved Material" (i.e. will create

    Reserved Material in FSM) -- CAN ONLY BE REPLICATED TO FSM, which will further update work progress .

    Hope this answered your post.

    Thanks and Regards,

    Ankush Pashine.

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