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Finish Work - Service Request Item Processing Codes

Hello all,

We are using Item Processing Codes in Service Requests (Tickets) in C4C. From Service Requests (Tickets), we are creating Sales Orders in our downstream system using the standard Release to ERP function.

We see that for certain Item Processing Codes (e.g: Billing Requests etc.), we cannot release to ERP directly. We first need to use the Actions --- Finish Work button and then can release the ticket to ERP.

This is an extra unnecessary step (of clicking the Finish Work). Any pointers on how to avoid this? and make all the Item Processing Codes able to Release to ERP directly?

In the document type fine tuning setting for Tickets, we have not checked the Requires Work flag. Our assumption was this would remove the Finish Work step, but we see that it is not the case.

Any pointers would be appreciated.

Thanks and regards,


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