Finish Work - Service Request Item Processing Codes

[former_member236588]

Hello all,

We are using Item Processing Codes in Service Requests (Tickets) in C4C. From Service Requests (Tickets), we are creating Sales Orders in our downstream system using the standard Release to ERP function.

We see that for certain Item Processing Codes (e.g: Billing Requests etc.), we cannot release to ERP directly. We first need to use the Actions --- Finish Work button and then can release the ticket to ERP.

This is an extra unnecessary step (of clicking the Finish Work). Any pointers on how to avoid this? and make all the Item Processing Codes able to Release to ERP directly?

In the document type fine tuning setting for Tickets, we have not checked the Requires Work flag. Our assumption was this would remove the Finish Work step, but we see that it is not the case.

Any pointers would be appreciated.

Thanks and regards,

Nikhil

[former_member236588]

Hello folks,

Any pointers on this?

Regards,

Nikhil

[DAcker]

Hi all,
any update how to remove the step to "finish work" before releasing ticket item to SAP ERP?

We encouter the same issue...

is there a specific setting or processing type that does not require to finish work? In our case we want to capture time items (not with recording feature, just manually put it start and end). An we want to directly transfer it to ERP. Without finishing everything and releasing it to ERP... For the release step I found the way via workflow (action: release all positions to ERP). But for the finish work step, I didnt find a solution yet...

Thanks for feedback!

Best regards, Deborah

[AnkushPashine]

Dear All ,

1.Go to Business Configuration ->Tickets for Customer Support ->Item Processing Codes.

**Note :For Outbound Scenario (when created Item in C4C and to be release to FSM).

2.Here on extreme right, you can see the column name 'FSM Relevance'.

=> So and Item with an 'Item Processing Code' for which 'FSM Relevance' is selected using
drop-down as i)"Activities"(i.e. will create activity in FSM) or ii) "Reserved Material" (i.e. will create

Reserved Material in FSM) -- CAN ONLY BE REPLICATED TO FSM, which will further update work progress .

Hope this answered your post.

Thanks and Regards,

Ankush Pashine.

[SCHIPPERS_ICT]

Hi,

Any update about this point? We encountered the same scenario.

Regards,

[former_member654574]

Hi,

We are encountering the same scenario too. Any help given?

Regards,

Michael.

[ysciuto]

Hello,

Any update about this point? We encountered the same scenario.

Regards,

Yemi