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Former Member

Web Channel Guides

Hi

Is there any place where I can find the elearning or step by step guides for Web Channel

Regards

JM

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2 Answers

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    Former Member
    Oct 04, 2010 at 04:47 PM

    https://service.sap.com/instguides

    SAP Business Suite Applications --> SAP CRM --> SAP CRM 7.0 --> Operate

    1. SAP E-Commerce 7.0 Development and Extension Guide

    2. SAP E-Commerce 7.0 Dev. and Extension Guide: Tutorial

    Also you can check below link:

    http://help.sap.com/saphelp_crmscen70/helpdata/en/8c/d44eca711d4bb5bad5d4cc96e4fe1f/frameset.htm

    Pradeep

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    Former Member
    Oct 04, 2010 at 05:02 PM

    Hi John,

    There are e-Learning (RKT) materials availabile but requires customer access. You may want to check internally for accessibility.

    You can also go to the service marketplace for web channel information:

    [https://service.sap.com/crm |https://service.sap.com/crm ] Then select SAP CRM 7.0 --> Web Channel. The PDFs found here are comprable to what you would find in the RKT materials.

    For the technical guide, the "Development and Enhancement" guide is the place to go. You can find that guide on the SAP service marketplace under 'instguides" (alias). The guide can be found under SAP Business Suite Applications -> SAP CRM -> SAP CRM 4.0 -> E-Commerce Installation Guides. The way modifications are done has not changed dramatically at all from the 4.0 release to the current 7.0 release.

    Hope this helps.

    Deb

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    • Former Member

      I couldnt find any Best Practices Building Block Configuration Guide

      except for 'CRM Internet Sales' for CRM 4.0/ June2004 which is pretty outdated

      The same is for training materials

      I couldnt find any newer course material than 'CR800 CRM E-Commerce' from the year 2004

      With the materials mentioned above lots of answers must remain open when configuring internet sales scenarios