Skip to Content
author's profile photo Former Member
Former Member

No channel characteristics mapping in reporting function

We need "Channel"character(the below charater in red box) mapping in the report function,we have searched it in all datasource but can't get it,please give us some advice.

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Best Answer
    Posted on Feb 22, 2018 at 07:19 PM

    Hello Kinki,

    I hope you are having a good day, I have performed some research on this specific subject in our characteristic documentation and I would like to discuss it further with you.

    Indeed after checking into the Data Sources related to Tickets, which is the scope you are looking to use accordingly to your first screenshot, this field seems to be stored only internally in the Cloud for Customer system, not being available for reporting purposes on the current release.

    In this specific scenario, I also tried to search for a requirement in our SAP Influence Portal for the Cloud for Customer system, but I couldn't find a specific requirement for this field. In this case, I would recommend you to create a new enhancement request in the SAP Influence Portal, so then other customers as well as our developers can vote on it and add it to their backlog planning for the future releases.

    In order to access the portal, please follow the link below:

    https://influence.sap.com/sap/ino/#/campaign/903

    After you create the enhancement request, kindly leave a comment on my answer and I'll be accessing your requirement and vote myself on it :)

    Thanks
    Best regards,
    Arthur Hanauer
    Support Consultant, SAP Cloud Product Support
    SAP Labs Latin America

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.