Sales Return Scenario

[Former Member]

Dear Team,

My Client Business Scenario is he will have Sales Returns due to product recall.His customer who does not want credit memo/Debit Memo against this return.customer demand is to have first the product replacement before taking the recall product.

How to map Customize a replacement Order with effect only to inventory and COGS.

Regards,

Penmetsa

[former_member211108]

Hi Penmetsa,

You can map the scenario as below:

Create Subs.Dlv.Free of Ch. i.e document type KN (Can be created with reference to original order or returns order)

Delivery type LF

No billing document will be generated

After that you can process returns as

Returns order RE

Delivery type LR

Billing type RE

Cheers

Atul

[former_member692130]

hi,

You can configure entire sales return process

Return order type RE

Item cat REN