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Former Member

Sales Return Scenario

Dear Team,

My Client Business Scenario is he will have Sales Returns due to product recall.His customer who does not want credit memo/Debit Memo against this return.customer demand is to have first the product replacement before taking the recall product.

How to map Customize a replacement Order with effect only to inventory and COGS.

Regards,

Penmetsa

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2 Answers

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    Former Member
    Oct 03, 2010 at 07:24 AM

    hi,

    You can configure entire sales return process

    Return order type RE

    Item cat REN

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    Former Member
    Oct 03, 2010 at 04:12 PM

    Hi Penmetsa,

    You can map the scenario as below:

    Create Subs.Dlv.Free of Ch. i.e document type KN (Can be created with reference to original order or returns order)

    Delivery type LF

    No billing document will be generated

    After that you can process returns as

    Returns order RE

    Delivery type LR

    Billing type RE

    Cheers

    Atul

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