shopping cart missing

[Former Member]

Hello All,

We have got an issue with one of the shopping carts.

After sourcing, shopping cart did not flow to requestor. I have checked in SWI6, monitor shopping cart, BBP_PD and SWI1; it show as "cart with requestor". I also checked in users queue in SWI5 but it is not there.

i tried to find the cart with work item id in BBP_PD, but it was no help.

Please help in fixing it.

Thanks in advance,

Muzammil

[former_member183819 · Accepted solution]

Hi

if the cart is in error in process

REQUESTER can not see his/ her cart

Only administartor can take action on this cart.

An error occured when BUYER sourcing the shopping cart.

you have 4 options

1. via monitor shopping cart you can see sc

or

2. via. redistribution workload you can see your cart cart status.

or

3. rz20 you can see what is the error for this cart

or

4. application monitor you can see what happen to that cart.

Shopping cart never miss untill you archive them

Muthu

[Former Member · Accepted solution]

Hello Muthu,

Thanks alot for the prompt response.

-- I am able to view the cart in Monitor shopping cart, but couldn't take any action on it.

-- Cart status is Completed - Completion of shopping cart by purchaser (requester view)

-- I was unable to find errors in RZ20

-- Could you tell me where to check application monitors for the cart?

-- You are right, shopping cart did not miss :)... I have changed the subject line - Thanks for correction

[former_member183819 · Accepted solution]

Hi

what is the sc status now ?

CAN NOT BE ORDERED.

i believe BUYER might COMPLETED a shopping cart . if the cart is completed by the BUYER that is buried. no one can take action on this.

Muthu

[Former Member · Accepted solution]

Hello Muthu,

Shopping cart status in BBP_PD is Completed.

Monitor shopping cart status "Awaiting Approval".

Yes, buyer completed the sourcing and saved the cart.

System shows that Purchaser completed - requestor view.

So, nothing can be done now?

Thanks,

Muzammil

[former_member183819 · Accepted solution]

Hi

it is misleading .

once shopping cart is approved and cart goes to buyer cockpit.

now Buyer can complete a shopping cart or create a PO.

BBP_PDIGP

SOURCE_REL_IND = Y - Indicator - If the Document is Sourcing-Relevant

-

---

BUT you are saying cart is not yet approved (AWAITING FOR APPROVAL) so it confusing me . if the cart is not approved it not yet availble for buyer.how ca BUYER can complete the cart.

Muthu

[Former Member · Accepted solution]

Hello Muthu,

In an ideal scenario, our flow will be as below:

1. Requestor creates the cart

2. Cart goes to Buyer for Sourcing, Buyer does sourcing and saves the cart

3. Cart goes to requestor again. Requestor should save the cart now. (Requestor should approve the cart here in approval screen)

4. Approval flow will start after the Requestor saves the cart

5. SRM PO will be created after approval flow is completed.

Now, in this issue the cart did not come from step 2 to step 3.

System says that Buyer did sourcing (I have checked in Monitor shopping cart and sourcing is done correctly) and saved the cart. But the cart did not flow to requestor now.

Hope i am clear now.

Thanks,

Muzammil

Edited by: muzamil24 on Oct 2, 2010 12:59 AM

[former_member183819 · Accepted solution]

>

> Hello Muthu,
> 
> In an ideal scenario, our flow will be as below:
> 
> 1. Requestor creates the cart
> 2. Cart goes to Buyer for Sourcing, Buyer does sourcing and saves the cart
> 3. Cart goes to requestor again. Requestor should save the cart now. (Requestor should approve the cart here in approval screen)- now REQUESTER can view his cart but requester can not edit the cart since cart is in PURCHASER WORK LIST
> 4. Approval flow will start after the Requestor saves the cart - After approval only the cart goes to the cockpit
> 5. SRM PO will be created after approval flow is completed.
> 
> Now, in this issue the cart did not come from step 2 to step 3.
> 
> System says that Buyer did sourcing (I have checked in Monitor shopping cart and sourcing is done correctly) and saved the cart. But the cart did not flow to requestor now.
> 
> Hope i am clear now.
> 
> Thanks,
> Muzammil
> 
> Edited by: muzamil24 on Oct 2, 2010 12:59 AM

-

---

1. sc created

2.approver approves the cart

3. upon sourcing configuration

4. sc available for sourcing for BUYER

5. Buyer assign source of supply

6. BUYER creates a PO.

REQUESTER control till manager approves.

Hope you understand now.

BUYER COMPLETES A CART MEANS IT CAN NOT BE SOURCE AGAIN.

Muthu

[laurent_burtaire · Accepted solution]

Hello Muzammil,

(...)
> 1. Requestor creates the cart
> 2. Cart goes to Buyer for Sourcing, Buyer does sourcing and saves the cart
> 3. Cart goes to requestor again. Requestor should save the cart now. (Requestor should approve the cart here in approval screen)
> 4. Approval flow will start after the Requestor saves the cart
> 5. SRM PO will be created after approval flow is completed.
> (...)

This is not the standard flow for PO creation through Sourcing Cockpit:

1- SC creation,

2- SC workflow triggered if starting condition is filled,

3- SC goes to Sourcing Cockpit when SC approval workflow is over and according to your soucing conditions,

4- Follow-on document (PO, Bid Invitation, Contract) is created by Purchaser in his Sourcing Cockpit.

From step 2, Requester can track his SC using "Shopping Cart status" (for releases lower then 6.0) or the Personal Object WorkLIst in SRM 7.0

Regard.

Laurent.

[Former Member · Accepted solution]

Thank you all for explaining me .

From your comments i came to know that this is not the standard PO scenario. But ours is a different scenario.

Here the follow on document gets created only when the approver approves the cart.This means the requester creates the SC,Buyer assigns the vendor and finally appover approves the cart.

I am having problem in the SC flow from requester to byer.

[Former Member · Accepted solution]

Hello Muthu and Laurent,

I have the below status for the shopping cart in BBP_PD. In this case, cart should be with requestor, but it is not with either buyer or requestor. Hope this could be help in understanding my issue.

Workflow Item:

Workitem-ID 000002447344

Task WS14000044

Text Completion of shopping cart by purchaser (requester view)

Status COMPLETED

Statustext Completed

Date 09/14/2010

Time 22:02:38

Thanks,

Muzammil

[former_member183819 · Accepted solution]

Hi Muzamil

what is the item status of your shopping cart.

SC has two status one is at header level and expand the cart and go to follow on docuement folder see what is the status here.

once shopping cart has been approved and this shopping cart will turn as follow as

1. sc item creates follow on docuement as reservation / purchase request / PO.

or

2. sc item may go to ERROR IN PROCESS state due to some data error

or

3. sc item may be available in BUYER cockpit.

or

some times it can be deleted by administrator

or

SC can be COMPLETED by green icon IN THE buyer COCKPIT.

OR

EVENTUALLY IT IS NOT AVAILABLE FOR REQUESTER TO EDIT THE SHOPPING CART AFTER APPROVAL.

[Former Member · Accepted solution]

Hello Muthu,

Thank you for reply.

Status at the header level of the cart is "Awaiting Approval" and

Status at item level is Blank.

You are correct about the last point "IT IS NOT AVAILABLE FOR REQUESTER TO EDIT THE SHOPPING CART AFTER APPROVAL".

Thanks,

Muzammil

[former_member183819 · Accepted solution]

Hi

go to check status and search the cart

expand

and bottom

you can see the CHANGE button

as per standard a sc can be changed in the AWAITING FOR APPROVAL by the REQUESTER

Muthu

[Former Member · Accepted solution]

Hello Muthu,

I got one more similar issue and it got resolved it by saving cart using "Check status" option in requestors view.

Thanks for helping.

Muzamil Jah