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Error RCIRAS0546, failure occured while the report was being processed

Hello all,

We use Crystal Reports 2008 V1 server on Linux. With 2 reports now we get the error when viewing the report from the Central Management Console (CMC)

"Your request could not be completed because a failure occurred while the report was being processed. Please contact your system administrator. [RCIRAS0546]"

In de /var/log/messages, I get messages like these:

Sep 28 17:37:30 vsrv01 boe_crprocd[25630]: A failure occurred while the server was processing report file 2:11154 (RCIRAS0568)

Sep 28 17:37:40 vsrv01 boe_crprocd[25630]: A failure occurred while the server was processing report '10. LEN Rapportage per scenario (kapitaallasten, investeringen, algemene gegevens) (V1)' (id=11154) for user 12 (RCIRAS0567)

I tried several parameters on the CrystalReportsProcessingServer, like increasing/decreasing the Maximum Current Jobs and Number of Prestarted Children. None of these make a difference. Als the error occurred when viewing the report as Administrator.

The reports has a dynamic parameter, wtih content coming from the database (drop-down list). When selecting one value the report is viewing fine. With a selection of more values the error occurred. In Crystal Reports 2008 there is no problem.

I restarted the CRProcessingServer with -trace. In the trace I see the following lines:

It seems that several subprocesses start for retrieving data based on the parameter values.

After the crash of the first child, the above mentioned error occurs.

2010/09/28 15:37:23.075|==| | |25630|1474829200| |||||||||||||||(ProcWorkerManager.cpp:82) PageChildDesc constructor (id=3)

2010/09/28 15:37:23.075|==| | |25630|1474829200| |||||||||||||||(ProcWorkerManager.cpp:5489) doCreateChild() created a new child 3

2010/09/28 15:37:30.011|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:6814) cleanupChildren() starting

2010/09/28 15:37:30.011|==| | |25630|1474562960| |||||||||||||||[ProcWorkerManager.cpp : 6854] RAS-CORE-METRICS (before cleanup) number of child processes = 3

2010/09/28 15:37:30.011|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:6979) child id=1 crashed

2010/09/28 15:37:30.011|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:6994) cleanupChildren() removing child id=1

2010/09/28 15:37:30.012|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:101) PageChildDesc destructor (id=1)

2010/09/28 15:37:30.012|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:7028) cleanupChildren() marking as stopped: worker id=1 in child id=1

2010/09/28 15:37:30.012|==| | |25630|1474562960| |||||||||||||||(ProcWorker.cpp:2703) stopping worker id=1

2010/09/28 15:37:30.012|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:7168) cleanupChildren() ending

Does someone know this problem and what to do about this?

With kind regards,

Pim van Stam

SvSnet

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 30, 2011 at 12:26 AM

    We got this error message on a report that had 5 subreports, 3 of which were based on stored procedures. The report was running fine in our Dev environment and in the CR developer, but not when we published it to another environment. The problem was caused because the stored procedures had been changed in Dev (so that they ran correctly) but these changes had not been released to the other environment. Once the scripts were run to update the stored procedures the report ran successfully. So it apepars that the problem was because the stored procedure/s the subreports were using were failing, but we only got the RCIRAS0546 error message.

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