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Serviceorder: no "technical closure" when Userstatus "KLBE" is set

Hello SAP Friends,

i have a problem with serviceorders. The serviceorders were synchronizt to the technicans. They have put in datas (time and material) on the mobile client to the serviceorder. If the serviceorder has to checked by the collegues from the Salesoffice a flag is set (manually by the technicans) which set the userstatus "KLBE". Ihe Salesoffive works on Backend with TX IW32.

Now the requirement: Into TX IW32 the Status of the order must not changed to "TABG" (technical closure) as long as the Userstatus "KLBE" is set.

Did anyone knew a userexit or different solution?

Many thanks and best regards,

Thomas

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3 Answers

  • Best Answer
    Posted on Sep 28, 2010 at 05:45 PM

    Can you not forbid the tech completion business transaction for KLBE user status?

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  • Posted on Sep 28, 2010 at 12:16 PM

    Hello,

    Please check this User Exits

    IWO10004 -->Maintenance order: Customer check for order completion

    OR

    IWOC0002 -->PM/SM notification: Check whether status change is allowed

    Regards

    Rakesh

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    • Hello,

      Please check this User Exit IWO10009 -->PM Order: Customer Check for 'Save' Event

      here is the logic for above User Exit

      Write the code such as When userstatus "KLBE"set Then the "TABG" (technical closure) will not happen while saving the order.when somebody do the TABG" (technical closure) mistakely then user wont allow to save the order because of userstatus "KLBE"set User exit will stop saving the Order and your work order will not "technical closure" when Userstatus "KLBE" is set.

      Regards,

      Rakesh

      Edited by: RAKESH ASHOK MANE on Sep 28, 2010 2:59 PM

  • Posted on Oct 11, 2010 at 10:01 AM

    thanks to all, ... we have create a pop up which inform the User to the KLBE status.

    Best regards, Thomas

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