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Initial Review Completion Date in C4C service tickets

Dec 06, 2016 at 05:38 AM

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Hi,

I want to report on Initial Review Completion date in service tickets to verify when the ticket was set to in process.Which datasource in C4C has this information?

Regards,

Subhasish

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Hi Subhasish,

I have a question,

# displayed instead of user id in reports. you had similar question earlier. How to solve this issue.

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Hi Harish,

It generally just means that the field is empty.

Kind regards,
Gab

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Hi Gabriele,

Thanks for your reply.

But the report we are trying to generate is for existing user logon activities.

we have configured territory wise data access/business users, is this causing not to show the user id ?

and when i generated report for myself "user logon activity", it is still displaying #.

thanks

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2 Answers

Saurabh Kabra
Dec 19, 2016 at 10:21 AM
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Hi,

You can use Standard Data Source "TICKET TIME POINTS AND CONTACT PARTY" . It has a field called "Request In Process Date" which has initial review completion Date.

Thanks

Saurabh


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Gabriele Bodda
Dec 19, 2016 at 06:14 PM
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Hi Subhasish,

You can also add this field to any report built on the standard Tickets datasource (CRMSRQHB).

Kind regards,
Gab

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