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Sep 27, 2010 at 08:17 AM

Service Desk/Work Center: Cut Processor right to own tickets

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Hello experts,

I set up a Service Desk using the work center. Now we want to include some external message processors. They are not supposed to read messages not assigned to them or their team.

I took a long look at the processor role and found out, that Text ID (SU15) changes the way the processor sees the work center. The problem: It is only possible to turn message processing on or off.

Does anyone know, how I can change the role? Or is there a better solution?

Thanks for the help,

Michael