I set up a Service Desk using the work center. Now we want to include some external message processors. They are not supposed to read messages not assigned to them or their team.
I took a long look at the processor role and found out, that Text ID (SU15) changes the way the processor sees the work center. The problem: It is only possible to turn message processing on or off.
Does anyone know, how I can change the role? Or is there a better solution?
Thanks for the help,