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Dispute Management UDM_Dispute

Dear All

We have created dispute cases with different users. Then we try to search the disupute cases from UDM_Dispute system only show dispute cases the same users. The other users dispute cases does not show in FInd Dispute Case. We have checked the missing authorization but it shows no missing object. Can someone please let us know what is the problem

Thanks

Farhan Qiaser

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5 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Sep 27, 2010 at 05:42 PM

    Farhan,

    You can put more fields on the "Find Dispute Cases" panel by enhancing the Attribute Profile.

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    • Former Member Farhan Qaiser

      Please make sure all settings are accurately done for the following path based on your biz requirements.

      1) FSCM -- DM -- Correspondence

      a) Define forms (OR Define PDF Forms)

      b) Define and Configure Actions --- first two tabs are most important

      Read the documentation for more details regd this configuration.

  • author's profile photo Former Member
    Former Member
    Posted on Sep 27, 2010 at 08:03 AM

    what field are you searching by?

    Many users will be assigned to a dispute, so it is best to run the search by the correct field.

    Please also note there was a different thread where a user had a default status type saved in the variant of UDM_DISPUTE.

    This meant they could not see closed disputes - please check you have not done this.

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 27, 2010 at 09:14 PM

    There are different possibilities. Check the settings regd below

    1) Check the Element types in Registry against "Find Dispute Cases"

    2) Check the output layout variant for showing results of "Find Dispute Cases"

    3) Check the setting for authorization object S_SCMG_CASE

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 26, 2016 at 03:48 PM

    For errors in correspondence this can be caused by missing entries for archive link.

    add via customizing "Link Information for Optical Archive" following entries

    Object Type Document Type S Cont.Rep.ID Link BUS2022001 FIN_DM X REP1 TOA01 PPFOUTPUT FIN_DM X REP1 TOA01

    From customizing in FSCM Dispute Management I copied following info:

    Basic Customizing for ArchiveLink

    Use

    To archive correspondence that is sent during dispute case processing in an optical archive, you have to make settings in Customizing for ArchiveLink under Basic Customizing.

    Requirements

    In order to be able to display archived correspondence from the dispute case, you also have to configure the front end communication of the ArchiveLink. You can make this setting in the implementation Guide under SAP NetWeaver -> SAP Web Application Server -> Basis Services -> ArchiveLink -> Customizing for Frontend Communication.

    Standard settings

    Since the Content Repository cannot be defined by SAP, the optical archiving in the delivery Customizing is configured, but not complete. You must first carry out the activities listed below.

    Activities

    Process the following IMG activities in Customizing under -> SAP NetWeaver -> SAP Web Application Server -> Basis Services -> ArchiveLink -> Basic Customizing:

    • Process Document Types: Here you can define your own document type. You can also use the standard document types delivered by SAP. To archive correspondence in SAP Dispute Management, you can use the document type FIN_DM.
    • Edit Links: Create links between the object type, document type, and content repository. Enter the business object that you want to use in the correspondence control as the object type. In the SAP standard delivery, these are the following business objects:
    • BUS2022001, if you use FI-AR
    • BUS2022002, if you use FI-CA
    • PPFOUTPUT
      Enter the document type and link these entries with the content repository you created.

    Example

    The link tables in the IMG activity Edit Links could have the following entries:

    Object Type Document Type S Cont.Rep.ID Link BUS2022001 FIN_DM X REP1 TOA01 PPFOUTPUT FIN_DM X REP1 TOA01
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  • author's profile photo Former Member
    Former Member
    Posted on Jul 26, 2016 at 03:48 PM

    For errors in correspondence this can be caused by missing entries for archive link.

    add via customizing "Link Information for Optical Archive" following entries

    Object Type Document Type S Cont.Rep.ID Link BUS2022001 FIN_DM X REP1 TOA01 PPFOUTPUT FIN_DM X REP1 TOA01

    From customizing in FSCM Dispute Management I copied following info:

    Basic Customizing for ArchiveLink

    Use

    To archive correspondence that is sent during dispute case processing in an optical archive, you have to make settings in Customizing for ArchiveLink under Basic Customizing.

    Requirements

    In order to be able to display archived correspondence from the dispute case, you also have to configure the front end communication of the ArchiveLink. You can make this setting in the implementation Guide under SAP NetWeaver -> SAP Web Application Server -> Basis Services -> ArchiveLink -> Customizing for Frontend Communication.

    Standard settings

    Since the Content Repository cannot be defined by SAP, the optical archiving in the delivery Customizing is configured, but not complete. You must first carry out the activities listed below.

    Activities

    Process the following IMG activities in Customizing under -> SAP NetWeaver -> SAP Web Application Server -> Basis Services -> ArchiveLink -> Basic Customizing:

    • Process Document Types: Here you can define your own document type. You can also use the standard document types delivered by SAP. To archive correspondence in SAP Dispute Management, you can use the document type FIN_DM.
    • Edit Links: Create links between the object type, document type, and content repository. Enter the business object that you want to use in the correspondence control as the object type. In the SAP standard delivery, these are the following business objects:
    • BUS2022001, if you use FI-AR
    • BUS2022002, if you use FI-CA
    • PPFOUTPUT
      Enter the document type and link these entries with the content repository you created.

    Example

    The link tables in the IMG activity Edit Links could have the following entries:

    Object Type Document Type S Cont.Rep.ID Link BUS2022001 FIN_DM X REP1 TOA01 PPFOUTPUT FIN_DM X REP1 TOA01
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