Dispute Management UDM_Dispute

[former_member228901]

Dear All

We have created dispute cases with different users. Then we try to search the disupute cases from UDM_Dispute system only show dispute cases the same users. The other users dispute cases does not show in FInd Dispute Case. We have checked the missing authorization but it shows no missing object. Can someone please let us know what is the problem

Thanks

Farhan Qiaser

[Former Member]

For errors in correspondence this can be caused by missing entries for archive link.

add via customizing "Link Information for Optical Archive" following entries

Object Type	Document Type	S	Cont.Rep.ID	Link
BUS2022001	FIN_DM	X	REP1	TOA01
PPFOUTPUT	FIN_DM	X	REP1	TOA01

From customizing in FSCM Dispute Management I copied following info:

Basic Customizing for ArchiveLink

Use

To archive correspondence that is sent during dispute case processing in an optical archive, you have to make settings in Customizing for ArchiveLink under Basic Customizing.

Requirements

In order to be able to display archived correspondence from the dispute case, you also have to configure the front end communication of the ArchiveLink. You can make this setting in the implementation Guide under SAP NetWeaver -> SAP Web Application Server -> Basis Services -> ArchiveLink -> Customizing for Frontend Communication.

Standard settings

Since the Content Repository cannot be defined by SAP, the optical archiving in the delivery Customizing is configured, but not complete. You must first carry out the activities listed below.

Activities

Process the following IMG activities in Customizing under -> SAP NetWeaver -> SAP Web Application Server -> Basis Services -> ArchiveLink -> Basic Customizing:

• Define Content Repositories: Define a content repository where the archived correspondence is to be saved.

• Process Document Types: Here you can define your own document type. You can also use the standard document types delivered by SAP. To archive correspondence in SAP Dispute Management, you can use the document type FIN_DM.

• Edit Links: Create links between the object type, document type, and content repository. Enter the business object that you want to use in the correspondence control as the object type. In the SAP standard delivery, these are the following business objects:

• BUS2022001, if you use FI-AR

• BUS2022002, if you use FI-CA

• PPFOUTPUT

Enter the document type and link these entries with the content repository you created.

Example

The link tables in the IMG activity  Edit Links could have the following entries:

Object Type	Document Type	S	Cont.Rep.ID	Link
BUS2022001	FIN_DM	X	REP1	TOA01
PPFOUTPUT	FIN_DM	X	REP1	TOA01

[Former Member]

For errors in correspondence this can be caused by missing entries for archive link.

add via customizing "Link Information for Optical Archive" following entries

Object Type	Document Type	S	Cont.Rep.ID	Link
BUS2022001	FIN_DM	X	REP1	TOA01
PPFOUTPUT	FIN_DM	X	REP1	TOA01

From customizing in FSCM Dispute Management I copied following info:

Basic Customizing for ArchiveLink

Use

To archive correspondence that is sent during dispute case processing in an optical archive, you have to make settings in Customizing for ArchiveLink under Basic Customizing.

Requirements

In order to be able to display archived correspondence from the dispute case, you also have to configure the front end communication of the ArchiveLink. You can make this setting in the implementation Guide under SAP NetWeaver -> SAP Web Application Server -> Basis Services -> ArchiveLink -> Customizing for Frontend Communication.

Standard settings

Since the Content Repository cannot be defined by SAP, the optical archiving in the delivery Customizing is configured, but not complete. You must first carry out the activities listed below.

Activities

Process the following IMG activities in Customizing under -> SAP NetWeaver -> SAP Web Application Server -> Basis Services -> ArchiveLink -> Basic Customizing:

• Define Content Repositories: Define a content repository where the archived correspondence is to be saved.

• Process Document Types: Here you can define your own document type. You can also use the standard document types delivered by SAP. To archive correspondence in SAP Dispute Management, you can use the document type FIN_DM.

• Edit Links: Create links between the object type, document type, and content repository. Enter the business object that you want to use in the correspondence control as the object type. In the SAP standard delivery, these are the following business objects:

• BUS2022001, if you use FI-AR

• BUS2022002, if you use FI-CA

• PPFOUTPUT

Enter the document type and link these entries with the content repository you created.

Example

The link tables in the IMG activity  Edit Links could have the following entries:

Object Type	Document Type	S	Cont.Rep.ID	Link
BUS2022001	FIN_DM	X	REP1	TOA01
PPFOUTPUT	FIN_DM	X	REP1	TOA01

[Former Member]

There are different possibilities. Check the settings regd below

1) Check the Element types in Registry against "Find Dispute Cases"

2) Check the output layout variant for showing results of "Find Dispute Cases"

3) Check the setting for authorization object S_SCMG_CASE

[Former Member]

Farhan,

You can put more fields on the "Find Dispute Cases" panel by enhancing the Attribute Profile.

[former_member228901]

Hi

How to add the Attribute Profile as I want to add the field profit center and Business Area.

Thanks and Best Regards

Farhan Qaiser

[Former Member]

those fields are not held in standard in FSCM.

Normally BI would be the place to get this information.

[former_member228901]

Hi

I think we can enhance the fields in Attribute profile as I have document where I can see the field Profit Center. Anyhow can you please tell me how to configure the correspondence for dispute management without archiving as I am getting below error while runnign the post process for dispute correspondence

No archive information found for object type BUS2022001 and document type FIN_DM

Message no. PT019

Diagnosis

No information was found about optical archiving. This may be due to either of the following reasons:

1. No valid archiving parameters were passed

2. Your system is not configured for optical archiving

System Response

Processing is cancelled.

Procedure

Specify valid archiving parameters or check whether your system is configured for optical archiving.

Thanks and Best Regards

[Former Member]

Please make sure all settings are accurately done for the following path based on your biz requirements.

1) FSCM -- DM -- Correspondence

a) Define forms (OR Define PDF Forms)

b) Define and Configure Actions --- first two tabs are most important

Read the documentation for more details regd this configuration.

[Former Member]

what field are you searching by?

Many users will be assigned to a dispute, so it is best to run the search by the correct field.

Please also note there was a different thread where a user had a default status type saved in the variant of UDM_DISPUTE.

This meant they could not see closed disputes - please check you have not done this.