Please answer my querries if you can -
When any work item comes to the SAP Inbox, usually the requirement revolves around 2 things -
(1) How to send notification of the Workitem to the agent once work item appears in his inbox.
But my question is can i send notification to external mail id like YAHOO, GMAIL,REDIFFMAIL etc. by maintaining the agent's mailid in SU01 and scheduling the RSWUWFML2 report ?
(2) How to execute the work item in outlook
We can send the sap link for the work item to the outlook and when the user clicks on the link it is directed to sap inbox and then he can take the action.
But My question is How the agent can take decision in the oulook itself ? I mean just like sap inbox he can approve and reject in outlook itself. The agent doesnot have to go to the SAP business workplace for this purpose.
(3) How the point2 functionality can be achieved for external mail (GMAIL, YAHOO etc.) as well