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CUP-5.3-SP13-Alternative Approver

Former Member
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Hello everyone,

I need some help about the following issue:

I set the alternate approver by the role at the CUP data base, after that I set at the stage level the option: " Forward to Alternate Approver" and the awaiting time after the request must be send to the alternate approver as 1 hour.

My question here is:

There is anything left for the alternate approver gets the e-mail notification after 1 hour for approving the request?

CAD is set as Role Owner.

Any suggestion/help would be very welcomed!

Thanks in advance.

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hi,

Please run the background job for Escalations from CUP background jobs. This should do it.

Regards, Varun

Former Member
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Hi,

Once escalation and email dispatcher jobs are running, CUP should send the email to alternate approver.

Alpesh