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Former Member

CUP-5.3-SP13-Alternative Approver

Hello everyone,

I need some help about the following issue:

I set the alternate approver by the role at the CUP data base, after that I set at the stage level the option: " Forward to Alternate Approver" and the awaiting time after the request must be send to the alternate approver as 1 hour.

My question here is:

There is anything left for the alternate approver gets the e-mail notification after 1 hour for approving the request?

CAD is set as Role Owner.

Any suggestion/help would be very welcomed!

Thanks in advance.

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1 Answer

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    Former Member
    Sep 24, 2010 at 03:22 PM

    Hi,

    Please run the background job for Escalations from CUP background jobs. This should do it.

    Regards, Varun

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    • Former Member

      Hi,

      Once escalation and email dispatcher jobs are running, CUP should send the email to alternate approver.

      Alpesh