I've seen quite some information scattered all around about how to configure the rz20-rz21 to receive email notifications when there's an error in a monitor you've created. However, I have not been able to find a solution for my problem on those guides.
My problem is that I can manually execute the auto reaction method, and the email will be sent to the specific users, however, the auto reaction method is not triggered by itself which is what I would want.
This are the steps I have followed, please, advice:
1.- I have created a shared distribution list on the business workplace (sbwp) called CCMS_ES_EMNT with two recipients: (The sd is within a folder of the same name)
2- I have gone to RZ21 -> display method definitions -> and found the CCMS_OnAlert_Email_V2 method. I have copied it and setted up as follows:
Execution: As it was
SENDER - MySapUsername
RECIPIENT - CCMS_ES_EMNT (Shared Distribution List)
RECIPIENT-TYPEID - C
REACT_ON_ALERTS - RED
SUBJECT ALERT - whatever
SUBJECT_ALERT_CONT - whatever
Now, I believe that it should be sending the alerts to the CCMS_ES_EMNT shared distribution and then send the information to the recipients found within.
3.- Configuring RZ20 MTEs - So I have copied SAP CCMS Monitor Templas -> Background Processing -> Aborted Jobs
4.- Flag AbortedJobs -> Propierties and configured it to use the auto reaction method that I had created before (CCMS_OnAlert_Email_V2_ES_EMNT)
Now, I can see that there are alerts under AbortedJobs (Current Alerts -> Flag it -> Display Alerts) from jobs that have failed / canceled / etc.
But the problem is that the alerts are never sent, there's no record of it going through SCOT or SOST or anything. Before, I was using the CCMS_OnAlert_EMail_ES_EMNT (copy of CCMS_OnAlert_Email) but it started to work but it was terminated.
With the new auto reacion method (v2) I don't see any errors, so it should be working....
Now, if I view->status autoreaction and double click on AbortedJobs, I can manually execute the auto-reaction method and it works, but it is not triggered by itself... why?
I truly hope you guys are able to help me.
Edited by: Daniel Fernandez Cuendias on Sep 24, 2010 12:15 PM