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Invoice cancellation error

hi i raised the invoice for the customer 700038 and customer has to pay the amount 15000. Due to some reasons i cancel the invoice of the same customer (700038) but the system shows the 2 times customer has to pay the amount (15000).why system its not reverse the amount.(production server).tel me the solution and where is the control

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5 Answers

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    Former Member
    Sep 22, 2010 at 11:16 AM

    Check that what you are seeing is really what you think you are seeing.

    When a billing doc is cancelled, it creates a credit to the customer, but it also "re-sets" the preceding document so that it can be re-billed.

    At a guess, you are seeing the original billing and the re-billing, but for whatever reason, you are not seeing the credit from the cancellation.

    Find it in the document flow, and check that it has been posted to accounting.

    James

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    Former Member
    Sep 23, 2010 at 04:56 AM

    Hi Prasanna,

    It is possible that the invoice is posted to accounting and the cancellation document is not yet posted. Pls check the posting status and the accounting document related to both the invoice and cancellation document. This will give you the actual situation of the transaction.

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    Former Member
    Sep 23, 2010 at 01:16 PM

    Could you please mention the error message you are getting while trying to cancel .

    Regards

    Ashu

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    Former Member
    Sep 23, 2010 at 05:27 PM
    but the system shows the 2 times customer has to pay the amount (15000)

    Can you eloborate more about above statement. ?

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    • Dear,

      Please check whether the Document has been really cancelled in Document Flow and if it is cacelled and still showing

      Debit to Customer then consult your Abaper to check Tcode: ZVF11.

      Regards

      AJIT K SINGH

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    Former Member
    Sep 24, 2010 at 01:32 AM

    I wonder if you have mistook the cancellation document (which is the credit doc) as a new billing doc.

    anyway since you said you have already canceled the invoice, try creating a new invoice/billing doc using VF01 and see what happens. surely it should work.

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