Notification task not created

[Former Member]

Hello Experts,

We have recently upgraded our system to ECC. The following problem occurs only in Production of ECC Version. But not in earlier version or current version of development and quality systems. All the workflow and customization are correct.

I have a situation like below:

I am creating a Notification (say N1) in Transaction IW21 with a task XXX1.Then i save it.

After i save it, It will trigger a workflow for approving the task. So, I am approving the task XXX1 from my SAP inbox.

After my approval, the workflow will create a new task XXX2 for the notification N1.

Now, if i approve this task XXX2, it should create the task XXX3.

But the problem is, it is creating XXX2 again for the notification N1.

This problem occurs only when i create the notification and approve the task on the same day.

For example, yesterday, i have created a notification NYESTERDAY with task XXX1, XXX2, XXX2, XXX2. Since i was not able to go to XXX3 i left my tasks yesterday. But today i have tried to approve XXX2 of NYESTERDAY. And today, I am able to generate XXX3 for NYESTERDAY.

So, i dont know whether some background job causes this problem. Or COMMIT_WORK = 'X' should be given in mail for approving the task or some other thing. Please help me what could be the problem.

Thanks and Best Regards,

Suresh

[former_member185167]

Hello,

Look in the workflow log to see how and why it created the same workitem again.

If it didn't work yesterday but it did today then I suspect the answer is that you didn't do SWU_OBUF after the upgrade.

Has it happened more than once? Has it happened on different days?

regards

Rick Bakker

Hanabi Technology

[Former Member]

Hi Mr. Rick Bakker,

What is this SWU_OBUF?

If this is a problem, then all the workflow should be a problem right.

All the other workflow are working fine in production. Only this is causing the problem.

After 2 weeks of ECC production run, i have this problem still not resolved.

We have some performance problem for SAP business workplace also.

Could it be because of this?

Crystal clear thanks to you for reading and replying to my issue.

Thanks and Best Regards,

Suresh

[former_member185167]

Hello,

If you don't know SWU_OBUF, then you don't know workflow. How do they expect you to support workflow? Ask for some training, or at least a workflow book.

SWU_OBUF refreshes the buffers, which would otherwise only happen at midnight. Necessary after any change to workflow.

If this problem is happening on different days then it won't be a SWU_OBUF problem. You'll have to look in the workflow log to see what really happened. It might be testing the date for some reason? I'm just guessing.

regards

Rick Bakker

Hanabi Technology

[Former Member]

Hello experts,

I have tried to execute TAC SWU_OBUF. But it didn't help me.

In job logs, i have found the following programs, which contains my some batch workflow jobs:

RSWWCLEAR

RSWWCOND

RSWWDHEX

RSWWERRE

I really don't know what is the functionality of this. Because i found my workflow template (workflow task name) in the job log of program RSWWERRE.

Could somebody please help me about whether this could be a problem? And also the functionality of this.

Thanks in advance!

Suresh

Edited by: Suresh S on Sep 21, 2010 11:54 PM

[former_member185167]

Hello,

They are all standard workflow jobs. Do a search on the forum and SAP Help if you want to know more.

Again, look in the workflow log. Better yet, hire a workflow consultant!

Go to tx SWI2_DIAG and see what errors your workflows are getting.

regards

Rick Bakker

Hanabi Technology

[Former Member]

Hello Suresh,

Is the issue resolved? kindly update if you find the solution.

Vikranth