Service Desk - Customizing for feedback functionality missing

[Former Member]

Dear SAP,

I have implemented the Service Desk in my SAP Solution Manager.

I can create message from all satellites systems, except SRM system (DL1, QL1 and PL1).

I get the following message when I try to create a message :

To create message : Help - Create Support Message

Error : Customizing for feedback functionality missing

I have read some SDN messages about this error, but I did not get the solution.

One important information :

DL1, QL1 and PL1 have been installed AFTER the implementation of the Service Desk in Solution Manager.

In other term :

1. Service Desk in SOLMAN has been implemented in June 2010.

2. DL1, QL1 and PL1 have been installed in August 2010.

Thanks in advance for your input.

Best regards

SAPNetWeavAdmin

[Former Member]

hi

can you pls try to maintain te RFC entry in table BCOS_CUST, as described in the SAP note 614311

[https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=614311|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=614311]

and check your SMSY config against the SAP note,824640 Missing customizing for Service Desk in SAP Solution Manager

jansi

[Former Member]

Dear Shivjansi,

Thanks for your input.

1. BCOS_CUST is correctly set with the right TRUSTED RFC.

2. I have also read OSS Note 824640 but no point matchs to my problem.

My problem is the following one :

DL1, QL1 and PL1 have beed installed AFTER the Service Desk implementation in SOLMAN.

So, do you know if there is any procedure to include new SAP Systems - as DL1, QL1 and PL1 - to be able to use the Service Desk from SOLMAN ?

Thanks

Best regard

NetWeavAdmin

[prakhar_saxena]

Hi

there are few main things you can check

1 BP exists for your user id from which you are posting in solman system with Identification details for your new system

2 Authorization for posting ticket e.,g all std roles are assigned

3 Ibase in the solman for you newly installed system exists

Can you check above

Regards

Prakhar

[Former Member]

Dear all,

My new SAP systems have a different customer number than Solution Manager.

In detail :

1. SOLMAN - P04 - has 699444 has customer number

2. DL9, QL9 and PL9 have 555777 has customer number.

I have checked others systems which have the samed customer as DL9, QL9 and PL9.

I do have the same issue.

I think I have to redeploy some steps of the Service Desk for systems who have a different customer number.

Best regards

NetWeavAdmin

[Former Member]

Dear all

We are VAR for SAP and we have 2 customers numbers for our SAP sysrtems.

I had initially only deploy IBase and BP for the first customer, not for the second one.

Reason why I was not able to create message.

Thanks to all.

Best regards

NetWeavAdmin