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Former Member

Cup Approval process requires multiple hits of the APPROVE button

Hello GRC CUP folks,

We have an approval process wherein a given request can require 4 levels of approvals to be provisioned. When a manager logs in to CUP, and tries to approve a request, she hits the APPROVE button, then the yellow status bar appears, showing the approval status so far for this request. And she has to hit the APPROVE button again. Then the yellow status for this current stage turns green and the workflow proceeds to the next stage. It is getting back to me that the managers are having trouble understanding and remembering that they have to hit the APPROVE button more than once (even though we added text to that effect in the approval email).

Is there some way to get the approval to process to the next stage with only one push of the APPROVE button?

Thanks for your ideas.

Yvonne

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1 Answer

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    Former Member
    Sep 20, 2010 at 11:26 PM

    Hi Yvonne,

    Please go to config -> workflow -> stage -> go to change mode for Manager stage.

    Make sure that, 'Display Review Screen', 'Comments Mandatory' and 'Confirm Approval' are set to 'NO'. This will make sure that as soon as Manager hits Approve button, the request would be approved.

    Regards,

    Alpesh

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