on 09-20-2010 11:05 PM
I am getting an Error 513 when I try to create a Service Desk message in Solution Manager from Help > Create Message.
The tricky part is I get it when I set my Process_Type in DNO_CUST04 to ZLFN but not if I set it to SLFN. SLFN works fine.
Any ideas?
Hello,
In sppfcadm, application dno_notif, there is an action profile SLFN0001_STANDARD_DNO . Here, the action SLFN0001_STANDARD_DNO_CRM is the action that creates a CRM message from a basis notification. In the 'processing types' for the action, is there anything under 'processing parameters?
Best regards,
Miguel Ariñ
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Hi Jason,
I hope you re doing fine. Could you be more specific about the error message. Its number 513 but what message class is it; so i can take a look to where it s used ...
Khalil
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hi
is your authorisations are fine enough,
chk the below notes and compare the settings,
[Note 864195 - Error 513 when you enter Support Desk Message|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=864195]
[Note 498984 - Error 513 when sending support message|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=498984]
[Note 824640 - Customizing missing for Service Desk in Solution Manager|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=824640]
jansi
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Hi,
For SLFN to be working and yet ZLFN is not working; I believe the copying of the action profile and conditions maybe missing in your case. Could you please kindly verify the following:
In transaction SPPFCADM, any conditions defined for action profile ZLFN0001_ADVANCED ?
have you completed the copying SLFN_0001_ADVANCED to ZLFN0001_ADVANCED ?
If it is incomplete, meaning there is no condition
defined for action profile ZLFN0001_ADVANCED. Please define them via
transaction SPPFCADM->select CRM_ORDER as applications->click
"Condition Configuration(Transportable condition)".
Hope this helps.
cheers
SH
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