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Former Member

Error 513

I am getting an Error 513 when I try to create a Service Desk message in Solution Manager from Help > Create Message.

The tricky part is I get it when I set my Process_Type in DNO_CUST04 to ZLFN but not if I set it to SLFN. SLFN works fine.

Any ideas?

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4 Answers

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    Former Member
    Sep 21, 2010 at 03:13 AM

    Hi,

    For SLFN to be working and yet ZLFN is not working; I believe the copying of the action profile and conditions maybe missing in your case. Could you please kindly verify the following:

    In transaction SPPFCADM, any conditions defined for action profile ZLFN0001_ADVANCED ?

    have you completed the copying SLFN_0001_ADVANCED to ZLFN0001_ADVANCED ?

    If it is incomplete, meaning there is no condition

    defined for action profile ZLFN0001_ADVANCED. Please define them via

    transaction SPPFCADM->select CRM_ORDER as applications->click

    "Condition Configuration(Transportable condition)".

    Hope this helps.

    cheers

    SH

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  • Sep 21, 2010 at 06:37 AM

    hi

    is your authorisations are fine enough,

    chk the below notes and compare the settings,

    [Note 864195 - Error 513 when you enter Support Desk Message|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=864195]

    [Note 498984 - Error 513 when sending support message|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=498984]

    [Note 824640 - Customizing missing for Service Desk in Solution Manager|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=824640]

    jansi

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  • Sep 21, 2010 at 08:21 AM

    Hi Jason,

    I hope you re doing fine. Could you be more specific about the error message. Its number 513 but what message class is it; so i can take a look to where it s used ...

    Khalil

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    • Hi Janson,

      Please check the action defnition "ZLFN0001_ADVANCED_UPDATE_DNO" (copy of the action "SLFN0001_ADVANCED_UPDATE_DNO") is active or inactive in your action profile?. If it is inactive also, you will get this message.

      Regards

      PSk

  • Sep 22, 2010 at 09:07 AM

    Hello,

    In sppfcadm, application dno_notif, there is an action profile SLFN0001_STANDARD_DNO . Here, the action SLFN0001_STANDARD_DNO_CRM is the action that creates a CRM message from a basis notification. In the 'processing types' for the action, is there anything under 'processing parameters?

    Best regards,

    Miguel AriƱ

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