HRBEN0001 - Enrollment Status field

[Former Member]

Hello - I have a situation where I have added 2 new plans (under the same plan type) to my clients existing Annual Enrollment package and I can see both plans appear in the HRBEN0001 screen but when one plan is selected for enrollment it disappears from the enrollment screen in HRBEN0001. I would expect to see the green enrollment status field appear next to the plan that was elected but instead that plan disappears entirely from the screen once the enrollment activity is saved. The election is accurately stored within the infotype but this disappearance is not only affecting what you see in HRBEN0001 but also what you see in ESS. Does anyone have any idea how this is happening or if I have missed some configuration along the way when I created my new plan type and plan codes? FYI - these are insurance plans for IT0168.

Thank you!

[Former Member · Accepted solution]

Hi,

It may help you check in the spro under Personnel Management>Benefits>Flexible Adminsitration-->Prerequisites and Corequisites. In there you can tell if one plan is needed to other plan. Your issue may be solved there.

Hope it helps.

Kind Regards,

Edoardo

[Former Member · Accepted solution]

Thank you for the suggestion Edoardo but unfortunately this did not fix my problem. ;-(

[ted_dinh]

Did you check if the created record in IT0168 get locked for EOI (Evidence of Insurability) ?

[Former Member]

Hi Ted, The record is not locked in IT0168 and there is no EOI conditions on either of these plans but thank you for the suggestion.