BP details not updated in activities

[Former Member]

Hi All,

We have a strange suituation with a couple of records in our system.

We have updated the first and second name of a BP but, for some reason, a couple of activities (assigned as business activies) only ever show the old detials.

I have tried puttiing the activies into change mode but it does not refresh the data.

The BP partner function is set as non-editiable in the partner determination procedure, but this would normally be fine.

When we create a new activity for this BP it does pick up the new details.

any one cam accross this before and has sorted it out?

Many thanks in advance.

Gaz

[Former Member · Accepted solution]

Hi,

simple question - did you, after change of names, leave the transaction and went into it once again? Only BP id is saved with document, rest of data is read from BP data. Possibly the buffer was not refreshed after change.

Regards

[Former Member]

Hi All,

OK, so this seems to be down to the object sets used for documents in CRM.

For the transaction i am viewing the Partner dataset is held in CRMD_PARTNER.

The details for the Partner function hold a address number and a person number.

Now, the BP has been updated and the Address and Person number of the BP do not correspond to the ones in CRMD_PARTNER.

The transaction can still get to the old detials as table ADCP holds them but it appears that when the detials are updated in BP the relative entry in CRMD_order is not.

Does anyone know of anything in CRM that we would use to update this info?

Many thanks

Gary Hawkins

[Former Member]

Hi Radoslaw,

I have been through and debugged CRM_ORDER_READ and this appears to bring back the corrrect BP number and guid but I haven't managed to trap the code yet that actually goes and reads the BP name from the DB, so no joy there as yet.

I have also ran CRM_ORDER_INITIALIZE but, again, this did not refresh the data. I will update my code that rund this FM to set the IV_INITIALIZE_WHOLE_BUFFER param to be true and see if that makes a difference.

The one thing that is still puzzling is where the system is getting the old name detials from...

will keep the thread updated when I have more info.

thanks again for your help.

Gaz

[Former Member]

Hi Radoslaw,

The Bp details were updated over a week ago and, yes, we have gone out of the activity and back in again.

I am also under the impression that the BP details are read from the DB when the activity is displayed. This does happen on our activities but for some reason these couple of activities are not refreshing.

Very odd..

Thanks for the reply.

Gaz

[Former Member]

Hi,

did you debug crm_order_read? you ma also try to run buffer refresh. eg with FM CRM_ORDER_INITIALIZE.

Regards

Radek