Wrong hyperlink in /SAPSRM/OFFLINEAPPROVALSEND mail

[Former Member]

Dear All,

We use the program /SAPSRM/OFFLINEAPPROVALSEND to send offline approval mails.

There are Hyperlinks In these mails to access directly the portal and to approve the workitem in the portal.

But theses links are not correct, the first part is missing:

Hyperlink in mail ==> :///irj/portal/?NavigationTarget=OBN://BOSystemAlias=SAP_SRM/BOT...

Correct hyperlink to our portal ==> http://xx2srmdev.xxx.local:50000/irj/portal?navigationtarget=obn://BOSystemAlia.

As you can see, the first part (the principal address of our server) and u2018httpu2019 are missing in the link of the mail.

Do you know this problem and how we can correct it?

Thanks,

Thomas

[Former Member · Accepted solution]

Hi Thomas,

I would appreciate if you could please update the thread once you have resolved the issue as i am waiting for this. may be you would have raised this with SAP and they came back or your portal team if they resolved it.

Thanks

Iftekhar Alam

[SE12 · Accepted solution]

Hi,

Check if the following entries are maintained in in SPRO -> SAP Supplier Relationship Management -> SRM Server -> Technical Basic Settings -> Maintain Portal Information:

1. Port of SAP Portal(Internal): e.g. 50000

2. Protocol (Internal): http

3. Root Path of iView/Application : /irj/portal/prtroot/

4. Full Qualified Domain Name(Internal) : e.g. pwdf6379.wdf.sap.corp

Kind regards,

Siobhan

[Former Member · Accepted solution]

Hi Shioban,

I have just maintained the below parameter now

Full Qualified Domain Name(Internal) : e.g. server:port

my link now have server and port details , but it has got two extra // infront of it.. like as below

http:////server:port/irj/portal/portal/??NavigationTarget=OBN://BOSystemAlias=SAP_SRM/BOTechnicalNam...

how to get the extra // in the url.

Thanks

Iftekhar Alam

[Former Member · Accepted solution]

Hi Shioban,

Thanks for your guidance . I have followed exactly what you siad and it worked. I maintained the below three parameter and therafter URL is generating properly.

Port of the SAP Portal(Internal)

Protocol(Internal)

Full Qualified DomainName(Internal).

Thanks and i hope thomas issue should also have been resolved.

Cheers

Iftekhar Alam

[SE12 · Accepted solution]

Just to note that the string '://' is hard coded concatenated to the URL. Therefore there is no need to add this to the entries in customising.

Thanks a lot for the feedback Iftekhar!

[Former Member · Accepted solution]

Dear Siobhan,

Thank you very much. You solved my problem....

Best regards,

Thomas

[gitcsms · Accepted solution]

Hi Iftekhar,

Even i have the same scenerio, Following is the link which i see in the email notification.

<:///irj/portal/?NavigationTarget=OBN://BOSystemAlias=SAP_SRM/BOTechnicalName=qte/Operation=displayrfx&NavMode=3&SAPSRM_BOID=4FEAD52FA9C905B9E10000000A45528C>

we have the parameters set in the thread mentioned.

Port of the SAP Portal(Internal)

Protocol(Internal)

Full Qualified DomainName(Internal).

Root Path of iView/Application

still i dont get the link right. was there anything else you did which made the link come up properly?

your help will be very much appreciated.

Regards

Manu

[Former Member]

Try to find a OSS note for /SAPSRM/OFFLINEAPPROVALSEND program.. Sounds like SAP error..

Thanks!!

Bharath

[Former Member]

Hi,

Unfortunately I can't find any OSS Note.

So I will wait one ore two days and if noboday knows a solution open an OSS Call...

Thanks,

Thomas

[Former Member]

Hi Thomas,

I have exactly the same problem , but luckily i have HTTP in the link. so what i thought that may be ITS_DEST attribute is missing so that could be the issue . But even after miantaining the attribute ITS_DEST inorg structure with the server and port the mail for offline approval still does not have that value in the URL link.

So definitely in SRM 7.0 the server details in the URL is determined in different logic to that in SRM 5.0

Please update me the thread in case you get any solution too.

Thanks

Iftekhar Alam

[former_member183819]

Hi alam

Note 1427037 - RBBP_NOTIFICATION_OFFAPP: No SAP Portal URL generation

This note is valid for SRM 500 only. The relevant report is no longer used in higher releases. As of SRM 600, there are portal-specific solutions that allow the system to automatically read the portal values from portal Customizing. The solution that is still implemented here using user attributes (here, ITS_DEST) no longer exists there. The report is no longer "upported" to the higher releases and is therefore no longer supported there either.

i dont want disturb your new thread

[Former Member]

Hi Muthu,

So it seems there are portal specific setting that would generate the complete link in the offline approval i.e append the server and port details in the URL.

\We are also looking for that .. but it is surprising to know if portal controls that coz the offline approval mail is generated in the SRM application and mail come to lotus notes or Outlook.

Anyone who could confirm the customizing for the URL generation in the offline approval mail.

Thanks

Iftekhar Alam

[former_member183819]

1409114

Note 1404661 - /SAPSRM/OFFLINEAPPROVALSEND: Incorr. URL w/ no shopping cart

1502282 /SAPSRM/OFFLINEAPPROVALSEND in Federated Portal Network

1377640 /SAPSRM/OFFLINEAPPROVALSEND dump in /SAPSRM/CL_URL_SERVICE

1404661 /SAPSRM/OFFLINEAPPROVALSEND: Incorr. URL w/ no shopping cart

1398607 /SAPSRM/OFFLINEAPPROVALSEND: No URL if E-mail per User