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Former Member

B2C and Sales

CRM experts

Needs couple of clarificatons, my companu offers broadband services online for b2b and b2c; the ides is to acquire new customers via online enrollment. one of the key thing is product catalog. am little confused if this need to be part of sales or service. does any body have the possble steps involved for B2C scenario to establish PCAT and possible E2E workflow. so that customer can enroll and the order flows all the way and confirmation is sent out.

Regards

Jay

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1 Answer

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    Former Member
    Sep 21, 2010 at 06:04 PM

    Hi,

    The B2B and B2C scenarion is for sales. And it is a wide module called as a SAP CRM E Sales.

    The product catalog is the back born of this webshop, For creating the catalog you can use the t code comm_pcat_adm in CRM GUI.

    Thanks and Regards

    shanto aloor

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