Here are some configurations that you can troubleshoot:
1. If the Salesforce.com email address doesn't match the BIOD/CRDC email address, the SSO won't work. Make sure the SFDC email address and BIOD/CRDC email match. Most think the SFDC username is the same as the SFDC email address, but that's not the case.
2. Add the IP address ranges of BIOD/CRDC to SFDC. Otherwise, the BIOD/CRDC reports won't be able to refresh or be scheduled against SFDC. The IP addresses we use today from BIOD/CRDC are:
3. If you enable the "Lock sessions to the IP address from which they originated" setting in SFDC under Setup, Security Controls, Session Settings, the SSO won't work between SFDC and BIOD/CRDC. Make sure this is unchecked.
Edited by: Tony Foster on Feb 10, 2012 9:06 AM