Roles for Support help desk

[former_member219170]

Hi Friends,

We have created support help desk in Sol. Mgr. I wnat to create below roles :

SAP_SUPPDESK_CREATE

SAP_SUPPDESK_PROCESS

These are std. sAP roles, but in our system we didn't found these. Shall I know where can I get details about these. I also want to know what are the other roles related to help desk.

Regards,

Sai Krishna

[mateus_pedroso · Accepted solution]

http://service.sap.com/instguides => SAP Solution Manager => Release 7.0 EHP 1 => Security Guide SAP Solution Manager 7.0 EHP 1

Check pages 9, 25, 100, 128. Check specially page 100 for details about SAP_SUPPDESK_CREATE and SAP_SUPPDESK_PROCESS.

[raguraman_c]

Hi,

These roles should exist in your system. Which client are you checking? If there is problem in your client copy you may miss out these roles. These roles will be present in 001 you can transport from there.

This should solve your problem.

Feel free to revert back.

-=-Ragu