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Former Member

e-mail group assinged to more than one person


i have requirement where they need to chnage the name of the e-mail group for Service desk and Escalation reporting in solman

The problem is i don't know where to change it

The scenario is that, there's an email address namedsolman at company-x dot com , in that email-address there are few individual who receives email under that group email for example User-1, User-2 and User-1 are receiving an email through that e-mail group so now the group name have to be changed from solman at company-x dot com to company-x at company-x dot com

wher do it chnage in solution manager

NB this is for both service desk and Escalation reporting

Tx in advance


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    Former Member
    Sep 14, 2010 at 11:58 AM


    I am not sure about the escalation process but go to PPOMA_CRM transaction and in the organization structure select the 1st level or other required then replace the email address in the below part of the same screen. then save the entries and test. This is part of the support Team determination process in service desk.



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    • Former Member Former Member

      You do it on the Business Partner details screen. Transaction BP > look up that groups Business Partner, scroll down on the Address tab, it's at the bottom