on 09-14-2010 12:28 PM
Hi
i have requirement where they need to chnage the name of the e-mail group for Service desk and Escalation reporting in solman
The problem is i don't know where to change it
The scenario is that, there's an email address namedsolman at company-x dot com , in that email-address there are few individual who receives email under that group email for example User-1, User-2 and User-1 are receiving an email through that e-mail group so now the group name have to be changed from solman at company-x dot com to company-x at company-x dot com
wher do it chnage in solution manager
NB this is for both service desk and Escalation reporting
Tx in advance
R-K
Hi,
I am not sure about the escalation process but go to PPOMA_CRM transaction and in the organization structure select the 1st level or other required then replace the email address in the below part of the same screen. then save the entries and test. This is part of the support Team determination process in service desk.
Thanks,
Ajay.
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