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Former Member
Sep 14, 2010 at 11:28 AM

e-mail group assinged to more than one person



i have requirement where they need to chnage the name of the e-mail group for Service desk and Escalation reporting in solman

The problem is i don't know where to change it

The scenario is that, there's an email address namedsolman at company-x dot com , in that email-address there are few individual who receives email under that group email for example User-1, User-2 and User-1 are receiving an email through that e-mail group so now the group name have to be changed from solman at company-x dot com to company-x at company-x dot com

wher do it chnage in solution manager

NB this is for both service desk and Escalation reporting

Tx in advance