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Former Member
Sep 14, 2010 at 10:21 AM

"Text Determination in ChaRM"

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Dear Experts,

Kindly guide for following requirement.

We have configured ChaRM through Solution Manager. Once the ticket is logged by End User by creating support desk message, a change req is created for that support desk msg. Once the change req is approved an UC is created. For that UC, a transport req is created & subsequently transported to production server.

For transaction- SLFN (Support Desk) we have some Text IDs & defined a Text Procedure- SLFN0001

For transaction- SDCR (Create Change Req) we have some text Text IDs & defined Text Procedure- SDCR001

For transaction- SDHF0001 (Urg. Corr.) we have some Text IDs & defined Text Procedure-SDCD0001.

Now my requirement is-

1) whatever text maintained under each text ID for support desk (SLFN) should get copied to transaction change req(SDCR).

2) whatever text maintained under each text ID for support desk (SLFN) & change req (SDCR) should get copied to transaction UC (SDHF).

As per my understanding by maintaining access sequence for Text Determination it can be done. But I am unable to get it successfully configured.

Kindly suggest for the above queries.

Regards

Vivek