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Former Member
Sep 13, 2010 at 05:10 PM

CRVS2010 Beta - Event ID 4353, VS2010 crash when database expert used


I have been fighting this issue for a few days now. My co-workers and I just recently received VS 2010 Pro licenses and installed successfully on our desktops. Then, we all downloaded and installed the CR2010 beta 2. The other two guys I work with had no problems creating their first reports using CR2010 beta 2, where as I end up with a crashed VS 2010 and an event logged as follows:

Event Type: Error

Event Source: Crystal Reports

Event Category: None

Event ID: 4353

Date: 9/13/2010

Time: 12:00:33 PM

User: N/A

Computer: KFC-PM-71736


The description for Event ID ( 4353 ) in Source ( Crystal Reports ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: The keycode assembly, BusinessObjects.Licensing.KeycodeDecoder.dll, cannot be loaded.


I have been reading the forum (as best I can with our terrible ISP here) and have not been able to find anything that corrects my issue. All 3 of us have the same machine and similar products installed (VB 6 with CR, VS 2003 with CR, and VS 2005 with CR). Again, the other two guys have not experienced any issues.

Any help would be greatly appreciated.

I am also trying to work thorugh getting a dump of the process so that I might try and troubleshoot more on my own, but have been unable to get the tools to work out for me (DebugDiag and Process Monitor and attaching process in a second VS 2010).