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EP::500 internal server error ::while accessing ESS on EP

Former Member
0 Kudos

while user trying to connect through EP he is getting 500 internal server error ,even server is up and running and the backend system also running fine.

Please suggest us what we can check ::

Full exception chain ::

java.lang.NullPointerException

at com.sap.xss.per.fc.persinfo.FcPersInfo.CreateOverview(FcPersInfo.java:1156)

at com.sap.xss.per.fc.persinfo.wdp.InternalFcPersInfo.CreateOverview(InternalFcPersInfo.java:940)

at com.sap.xss.per.fc.persinfo.FcPersInfoInterface.CreateOverview2(FcPersInfoInterface.java:312)

at com.sap.xss.per.fc.persinfo.FcPersInfoInterface.CreateOverview(FcPersInfoInterface.java:296)

at com.sap.xss.per.fc.persinfo.wdp.InternalFcPersInfoInterface.CreateOverview(InternalFcPersInfoInterface.java:325)

at com.sap.xss.per.fc.persinfo.wdp.InternalFcPersInfoInterface$External.CreateOverview(InternalFcPersInfoInterface.java:561)

at com.sap.xss.hr.per.de.family.overview.BizCardsView.wdDoModifyView(BizCardsView.java:156)

at com.sap.xss.hr.per.de.family.overview.wdp.InternalBizCardsView.wdDoModifyView(InternalBizCardsView.java:341)

at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.doModifyView(DelegatingView.java:78)

at com.sap.tc.webdynpro.progmodel.view.View.modifyView(View.java:337)

at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.doModifyView(ClientComponent.java:481)

at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.doModifyView(ClientComponent.java:488)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doModifyView(WindowPhaseModel.java:551)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:148)

at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:335)

at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:143)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:333)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingPortal(ClientSession.java:761)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:696)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:253)

at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)

at com.sap.tc.webdynpro.clientserver.session.core.ApplicationHandle.doProcessing(ApplicationHandle.java:73)

at com.sap.tc.webdynpro.portal.pb.impl.AbstractApplicationProxy.sendDataAndProcessActionInternal(AbstractApplicationProxy.java:869)

at com.sap.tc.webdynpro.portal.pb.impl.AbstractApplicationProxy.create(AbstractApplicationProxy.java:229)

at com.sap.portal.pb.PageBuilder.updateApplications(PageBuilder.java:1344)

at com.sap.portal.pb.PageBuilder.createPage(PageBuilder.java:356)

at com.sap.portal.pb.PageBuilder.init(PageBuilder.java:549)

at com.sap.portal.pb.PageBuilder.wdDoInit(PageBuilder.java:193)

at com.sap.portal.pb.wdp.InternalPageBuilder.wdDoInit(InternalPageBuilder.java:150)

at com.sap.tc.webdynpro.progmodel.generation.DelegatingComponent.doInit(DelegatingComponent.java:108)

at com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java:215)

at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:200)

at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.init(ClientComponent.java:430)

at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.init(ClientApplication.java:362)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.initApplication(ApplicationSession.java:783)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:303)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:741)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:694)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:253)

at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doPost(DispatcherServlet.java:53)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
0 Kudos

Dear

500 Internal error is a common error in ESS/MSS application. It has many reasons...

Can Pls check ABAP Dump at Backend using Tcode ST22. Pls let me what dump is created.

Thanks

Keshari

siddharthrajora
Product and Topic Expert
Product and Topic Expert
0 Kudos

are you on the correct levels of ESS and MSS and r/3 backend system

please check in

https://wiki.sdn.sap.com/wiki/display/ERPHCM/HOWTOGETRIDOFSPSTACK+

MISMATCH+ISSUES

Former Member
0 Kudos

Hi,

You got to give us more info like what is sap version and portal version.How is the ESS linked to portal is it via webdynpro or else ITS.Please paste the output of the defaul trace at the time of the error.