Sending alerts to specific users via SALRT_CREATE_VIA_EVENT

[Former Member]

Hi,

I've set up alert management in CRM in order to notify the employee responsible via e-mail when a new task has been created for him in CRM.

I've created a new alert category:

IMG: Customer Relationship Management => Basic Functions => Alert Management => Define Alert Categories

I've set up SWE2 so that the alert is triggered via function module SALRT_CREATE_VIA_EVENT for object type BUS2000125, event "Created".

This works fine, but in alert category customizing I can only select either "Fixed Recipients" or "Recipients via User Roles". I would like to determine the recipient dynamically based on the parties involved in the task. Is this possible?

Kind regards,

Johan Wigert

[robert_kunstelj · Accepted solution]

It is posiible by modifying the logic of trigger_alert method. You can use actions to trigger alerts. In action you can add parameter (for example RECEPIENT in which you set the value). The you must modify the logic of trigger_alert method in which you can set recepients according to this attribute.

Regards.

[Former Member]

Hello,

I am facing the same problem.

Robert could you please explain better how to do it ?

Tks.

Best regards,

Filipe

[robert_kunstelj]

Or one possibility could also be to determine recepients via rule (rule-based recipients), but this is more organizational oriented.

regards.