System Data is not updated on service.sap.com

[Former Member]

Hallo.

My systems update the SLD of my solution manager.

If I watch on service.sap.com Data Administration->System Data->System Data Maintenance, I don't see the systems information updated : old support packages for example and not the new support packages.

What could I check'?

Thanks.

Mario

Edited by: Ferruccio Galli on Sep 13, 2010 3:19 PM

[former_member209604 · Accepted solution]

Please follow the instructions in:

[Application Help - Synchronize System Data with SAP Support Portal|http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/0d/cdabd3065e41f28b2266eefa656489/frameset.htm]

Best regards,

Ruediger

[Former Member · Accepted solution]

Hallo.

The Job SEND_SYSTEM_RELATIONSHIP_TO_SUPP works.

Now I have this log in the job :

REFRESH_ADMIN_DATA_FROM_SUPPORT

Job started

Step 001 started (program AI_SC_REFRESH_READ_ONLY_DATA, variant , user ID SOLMAN_BTC)

No Businss Partners will be generated from SAP Customer numbers

No system headers will be generated in SMSY from SAP Support Portal

License data collected (customer number: 0000123456)

Job finished

And the data in the SAPPortal are old.

What coul I check?

Thanks.

Mario

[former_member209604 · Accepted solution]

>

> REFRESH_ADMIN_DATA_FROM_SUPPORT
> 
> And the data in the SAPPortal are old.

Please note:

Background job sends the data to SAP Net R/3 Frontend (OSS).

Replication from SAP Net R/3 Frontend (OSS) to SAP Support Portal (systemdata) takes 30 minutes - 2 hours.

Ruediger

[Former Member · Accepted solution]

Hallo.

The problem isn't solved.

I see the data not updated in the system data.

I have the log:

REFRESH_ADMIN_DATA_FROM_SUPPORT

Job started

Step 001 started (program AI_SC_REFRESH_READ_ONLY_DATA, variant , user ID SOLMAN_BTC)

No Businss Partners will be generated from SAP Customer numbers

No system headers will be generated in SMSY from SAP Support Portal

License data collected (customer number: 00001234567)

What could I check, please?

Thanks.

Mario

[former_member209604 · Accepted solution]

Do you have already set the required settings in transaction SMSY for the system to be synchronized?

Extract of Application Help (See link above)

Procedure

Choose a system whose data is to be synchronized.

Choose the System Data in SAP Support Portal tab.

If the system displays a system number, continue with step 4.

If the system does not display a system number:

Choose Read System Number.

If the system number is not determined, choose it from the possible entries help.

The system gets the system number from the SAP Support Portal. The system number is uniquely assigned to the system installation number, and is required for the synchronization of system data.

To change data which you can only maintain in the SAP Support Portal, e.g. Add-On product version and use type data, choose Installation Data or System Data.

You go to the SAP Support Portal maintenance screen

Synchronize the system data between SAP Solution Manager and SAP Support Portal:

Choose the synchronization setting in the Synchronization frame.

Recommendation

You should synchronize all systems.

End of the recommendation.

To test the synchronization or transfer changes to a system into the SAP Support Portal immediately, choose Synchronize.

Save your changes.

If relevant changes are made to the system data, the Automatic Data Capture for System Landscape synchronizes the systems to be synchronized, periodically, according to your settings.

[Former Member · Accepted solution]

Ok.

Now it works.

This is the scenario: central SLD updates SMSY of Solution Manager, and when I synchronize Solution Manager updates the Data of service.sap.com.

Now I have only the problem that the SAP HR patches level is not updated on SLD, somebody knows which is the cause?

I see:

EA-HRCAR 600 0000

EA-HRCAR 600 0000

EA-HRCAT 600 0000

EA-HRCAU 600 0000

.

.

.

But the patch level is 0053, not 0000

Thanks.

Mario

[stuart_campbell]

The SLD has to be correct before Solution Manager or SMSY will reflect the correct data and so on (to your other sync requirements)

I think what you are saying is that if you go to SLD Technical System Landscape for the systems in question it displays 0000 in the SLD and therefore Solution Manager will not be able to accurately fetch SP levels from SLD for this system

Firstly we do not recommend manually maintaining systems in SLD - if it is the case this system with incorrect SP levels has been added manually to the SLD then you will need to update the SP level manually

Instead it is recommended for use with Solution Manager for SLD to be updated by RZ70 on the satellite system this delivers an initial registration and subsequent changes periodically including latest SP data etc - please check RZ70 is defined correctly and working in the satellite system that is incorrect in SLD in particular check the "ABAP Data Collection Programs" are running

specifically SLDINSTSP which returns support package data - this is scheduled using the "Schedule background job indicator" in RZ70

Best wishes

Stuart

[Former Member]

No, all systems are updated from RZ70 of the satellite system.

I see that only the primary EA-HR 600 is updated to 53 SP.

So I think this is the right behaviour.

Thanks.

Mario

[mateus_pedroso]

Check page 155 of Security Guide located in http://service.sap.com/instguides => SAP Solution Manager => Release 7.0 EHP 1 => Security Guide SAP Solution Manager 7.0 EHP 1.

There's a specific job that execute this job automatically.

SM:SEND_SOLUTIONS_TO_SAP/RDSMOPCOLLECTSOLUTIONDATA

Sends the data of the configured solutions to SAP (DSWPJOB).

[Former Member]

Hallo.

The job is scheduled but it doesn't update the system data.

I had an error on the job:

SEND_SYSTEM_RELATIONSHIP_TO_SUPP

Job started

Step 001 started (program AI_SC_SEND_SYSTEM_RELATIONSHIP, variant , user ID SOLMAN_BTC

SSM determined as monitoring Solution Manager system

SAP customer number unknown for installation number nnnnnnnn

Job cancelled after system exception ERROR_MESSAGE

Now I correct the error on the view V_AISAPCUSTNOS and I inserted the line:

"Cust.no name Gen.All NoRFC Processor Link Solution"

"nnnnn X xxxxxx"

But the system data didn't update.

So what could I check?

Thanks.

Mario

[Former Member]

Hi,

The problem could be due to the view V_AISAPCUSTNOS has not been

maintained with the customer number.

As a result, the table AIINSTALLATIONS is not updated with the

customer number info which is needed by the job

SEND_SYSTEM_RELATIONSHIP_TO_SUPP.

Please could you run SM30 on view V_AISAPCUSTNOS and maintain the

customer number in the field "Cust no." ?

It is sufficient to maintain the field "Cust no." alone.

After that, please manually trigger the job

REFRESH_ADMIN_DATA_FROM_SUPPORT to run so the table AIINSTALLATIONS

is populated with the required info.

Then, please check if the job SEND_SYSTEM_RELATIONSHIP_TO_SUPP

completes successfully.

Hope this helps,

Cheers

SH