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Former Member

GRC Access Control 5.3 issues

Hi Expert,

We are configuring GRC AC 5.3 SP13 and we've the following issues:

1) When we run Risk Analysis in CUP for a request shows this error:

Risk analysis failed: Exception in getting the results from the web service : 001C23BBFC7B0077000002E3000021A000048FEE89B374F5 : Found 0 operation definitions using keys: Key name:'first-body-element-ns' key value:'urn:SAPGRC_CCRiskAnalysis_V01Vi'; Key name:'SoapRequestWrapper' key value:'execRiskAnalysis';

2) When we run Risk Analysis in ERM show timeout error.

3)When we run ACCV (Access Control Configuration Validator) for CUPConnectorNameMatchCheck show:

Same connector found in ERM.

No connector configured in RAR.

Same connector found in SPM.

4) SPM module do not get trace for user logged like FF.

5)Whenever I try to approve a a New Account Request in CUP that has a company associated, the following error is shown:

Error provisioning your request. Request no: xxxxx. Error occurred in the system(s) : n/a, error details :

SYSID-NEWUSER-USER CREATE-Company address cannot be selected

SYSID-401: User NEWUSER does not exist in SAP System

However, if the Company Field is left blank when the request is created, it can be successfully approved.

We are sure that the connector is the same in 4 modules (test connection run fine).

Is there anybody that can please help us?

Any suggestion would be appreciated!

Best Regards,

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3 Answers

  • Best Answer
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    Former Member
    Sep 14, 2010 at 04:57 PM


    Please, keep us updated with the issues you have mentioned.

    Thanks for all. Best regards,


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    • Former Member

      Hi guys,

      I have a response form SAP Supporto for this issues.

      Issue 1 and 2--> The fix for this issue is included in RAR 5.3 SP13 Patch1 version,

      which is now available for download at Service Market Place. NOT TEST YET.

      Issue 4--> Please have your BASIS to check whether the STAT collector

      jobs are running properly.

      STAD records are the base for the firefightrer to function. Please

      refer the notes 1039144 and 1116229. OK

      Issue 5--> This issue is because the company information you maintained in

      CUP should be same as in R/3. So Please go to transaction SUCOMP and

      provide the same company ID that is in CUP. As a mentioned by tavi.. tanks tav. OKi


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    Former Member
    Sep 11, 2010 at 08:07 AM

    Hi Manuel,

    We are going into SP13 next week but I am worry after reading your posts.

    Have you open OSS Messages to see what SAP Supports says?.

    Please, keep us updates with the new findings.

    Thanks for all. Best regards,


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    Former Member
    Sep 13, 2010 at 06:25 AM

    Hi Arias,

    These kind of issues come after each support pack. Make sure below activites-

    1. Upload initial files in the same sequence which are with SP13.

    2. DO upgrade in CUP.

    3. Restart the GRC java stack.

    4. Run background jobs ( Tran. Object. Field sync, Activity sync and Org Value sync) in ERM

    5. There is one SAP note, implement to correct Company related issue. this issue was with SP12 as well, we had resolved it by implementing the note - 450176

    Let us know how it goes as we are also planning to upgrade to Sp13.



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    • Former Member

      Hi Imanol, Sabita,

      We have not sent the message to SAP support yet.

      Sabita, we tested your indications but without favorable result.

      Our next step is send the query to SAP support. We will keep informed.

      Thanks and Greetings !