customer not getting displayed in PDF when sales order is received in email

Hi,

We are using a Z smartform for printing order acknowledgement for sales order.When printing the same on paper or in print preview, the output is correctly displayed. However, when automatic pdf is received in email, customer field is missing.

Any suggestion why this could be?

Below are the configurations in nace transaction for this output type:

Output Type YA02

Application V1

Medium Short text Program Form Routine Form Smartform

1 Print output /SMB40/RVADOR01 ENTRY Y_ORDER_ACK_NEW

2 Fax RVADOR01 ENTRY RVORDER01

6 EDI RSNASTED EDI_PROCESSING

8 Special function /SMB40/RVADOR01 ENTRY Y_ORDER_ACK_NEW

A Distribution (ALE) RSNASTED ALE_PROCESSING

TIA

Vartika