Problem in accessing IR

Hi Experts,

I am connecting to PI server using VPN connection. I am able to launch Integration Builder, ID and the Runtime work bench. But when I try to open IR, it shows me the Logon pad but does not allow me to edit User ID or password. I waited for allmost 5-6 hours but still could not edit it.

Please let me know the solution for this problem.

Thanks,

Shweta.