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Former Member

Problem in standard workflow of claims in ESS

Hi ,

I am functional consultant and I am facing problem in standard workflow of claims WS18900023 .

When approver clicks on approve button it gives message that ' Validation is succesful 'and it does not get approved.

When approver clicks on Approve button it should say that request has been approved and that workiten should go from his inbox but this is not happening .That workitem still shows in his inbox with same status of to be approved .

Kinldy help in resolving this issue .

Thanks in advance

Archana

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4 Answers

  • Posted on Sep 09, 2010 at 06:05 AM

    if you refresh the work item disappears from UWL? can you check

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  • Posted on Sep 09, 2010 at 10:10 AM

    check the WF status of this workitem in SWIA

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  • Posted on Sep 09, 2010 at 11:20 AM

    check with which agent it is lying with and approve correctly and ensure background jobs are scheduled in SWU3

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    • Former Member

      Yes siddharth it is lying with correct agent but agent is not able to Approve .

      When he is clicking on Approve button system is checking validations only and giving message that 'Validation is successful ' but not approving the request .

      Background jobs are scheduled correctly in SWU3

      Please help.

      Thanks

      Archana

  • Posted on Sep 10, 2010 at 09:45 AM

    Hi Archana,

    I assue that you have activated the BADI GET_NEXT_APPROVER.

    Follow these steps.

    => Request for claims from portal.

    => Then in SAP run the T-code HRPBSIN_AC_ACRP and check the request status. It should show as To Be Approved.

    => Then logon as manager and approve the request from UWL.

    => Now agian in SAP run the T-code HRPBSIN_AC_ACRP and check the request status. It should show as Approved. ( If your maintaining Multi level approval process status will be Partially Approved).

    => Once it shows status Approved, Run the T-code HRPBSIN_AC_INFU, it will show the list of requests to be update in IT0015.

    Regards,

    Shankar.

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