image will not load into item master

[Former Member]

Is anyone aware of any specific issues that would prevent an image from loading into the Item Master. NOTE 952632 just suggests that the file is corrupt but it opens in several image editors so I am relatively convinced that it is not corrupt. It is also not a size issue in that I have larger images loading. It is occurring with a variety of images. I have hundreds that load just fine but some that do not. The permissions and location of all images, those that load and those that do not, are the same.

[Former Member]

What types of image files are these? .bmp or .jpg?

Thanks,

Gordon

[Former Member]

JPG.

[Former Member]

Hi Christian.....

Keep you Image into the SAP's created Bitmap folder in C drive.....

And then try to retrive from there.

But it also depends what path you have given into the settings....

Regards,

Rahul

[Former Member]

They are all in the same folder, over 2,000 of them, and the majority of them load fine. So I don't suspect it is the location, path, name, extension, size, or type of file.

[Former Member]

JPG files may have problem from time to time. Edit the problematic files and save them as other names to see.

[Former Member]

Editing and changing the name did not have any affect. Converting it to TIF or BMP enabled it to load. Seems odd that it works most of the time but not always. Unfortunate that we will have to have inconsistent image types and we use the same image for multiple purposes but for now, I will change those that don't load, strictly for the purpose of displaying them in SAP.

Thanks for your time Gordon

[Former Member]

After you changed them to other types, save as JPG type again to see if they work. That is what I mean for editing.

[Former Member]

I tried that and it did not work.

[Former Member]

How big the files are?

[Former Member]

They vary and go as high as 10Mb but I have one here that is 6Mb and I have no problem. The one that is consistently failing is only 2Mb. I originally thought it might be size but because of the success I have had with larger files, I assumed that was not the issue. Additionally, I reduced the size of the one I am having problems with from 2Mb to 1Mb and it still fails. Very bizarre.

[Former Member]

Certain JPG files created with problems due to the way they created. Some applications can open them, but not all. That is the root of the problem. Human eye could not distinguish them though.

[Former Member]

The initial creation of the image is out of my hands and may vary. The fact that I can open these in Paint, Windows Picture Viewer, MS Office Picture Manager, Adobe Reader, and in Photoshop would indicate to me that they are able to be opened by most of the standard applications and can't be too "screwed up". However, it is what it is, and I will deal with it as best I can. Thanks for all you time.