Transactions are missing from Trip

[Former Member]

Hi

Employee had 50 reciepts in a single trip which were copied from credit card buffer. But the problem is the trip is approved and posted all the way to FI...but it shows only 37 reciepts in the Trip and remaining 13 reciepts are missing...

If the employee deleted the reciepts from the trips it would've sent back to buffer but buffer doesn't have those reciepts.

I dont find those 13 reciepts anywhere in the system..

FI paid only for 37 reciepts but No Idea what happend to the 13 reciepts...

Do you have any idea how to get those 13 records in the system?

Pl let me know

Govi

[Former Member]

I solved this by deleting the records from cluster and reload the missing ones into buffer....which is the worst case scenario

[Former Member]

I think Tx: PRTE - Trip Details may be of help, or the change history for the trip.

[Former Member]

Thanks for your reply

It helps what is going on with a specific trip...i checked it.

but i still dont understand what happend to the missing 13 reciepts...if an employee deleted the reciepts from the trip obviously it will go back to the buffer even after transferred to FI...

Do you think he even deleted from Buffer? coz we have an authorization from security preventing the deletion of reciepts from the buffer..

Pl let me know if the deletion from the buffer is the only way for missing reciepts...or it can be any other way?

Do we have any log shows how what happend to the 13 reciepts coz we are very sure that those transactions were uploaded into employee's buffer thru PRCC..

Waiting for reply

Govi

[Former Member]

Hello Govi,

Can you please check the cluster TC in PRTC transaction. You will see the CCBEL and INBEL tables. Please kindly double check here your data.

Regards,

Raynard

[Former Member]

Thanks Ray..

PRTC Shows all the transactions...Nothing is missing there...but the problem is

the Document number(reciept number) is repeating twice for those missing transactions and not paid from FI.

Here is how it shows:

INBEL : Credit Card Documents Added To Trips

TripNo RNo ExpnTyp Amount Curr Rate Date Document number CC

1234 001 36.75

1234 001 45.25 (missing in Trip)

...

... (repeating till 12)

...

1234 012 33.00

1234 012 12.00 (missing in Trip)

1234 013 22.00 (missing in Trip)

12 reciepts are there in this report with duplicated reciept number and 1 reciept not duplicated but not showed up in the trip.

when i see the report (Travel expense statement)..The amount Paid by company only shows for 37 reciepts..and iam not able to find what happend to the missing 13 reciepts...and thru the PRTC report it shows that all the reciepts are being used in the trip and iam sure that SAP will not let us delete the reciepts from the buffer.

Please let me know if you have any idea how to get this...in worst case i can reload the 13 entries into the buffer and create the new trip but i want to find out what happend to those reciepts.

Thanks

Govi

[Former Member]

Hi Govi,

a sap note 906381 has solve this kind of issue before. How about in PRCCD? Can you let me know also your current release and EA-HR support package?

Furthermore, can you check again the file you have loaded in the note pad? I wonder why you have the same document numbers for some CC receipts were it should not be the case.

Regards,

Raynard

[Former Member]

Thanks Ray

I check the sap note 906381 ...Note corrections already there in the system coz our release is 603.

SAP_HR 600 0043 SAPKE60043 Human Resources

EA-HR 603 0017 SAPK-60317INEAHR SAP Enterprise Extension HR

PRCCD report shows all the transactions in the TRIP were transferred to FI But when i checked the Trip from PR05 its not showing the 13 reciepts however from PRCCD it shows those are all Transferred to FI...When i checked the Expense report

its not paid for missing transactions which is paid by company.

Iam not able to replicate the issue but the reciepts are duplicated in PRTC report...i checked the file those are all valid reciepts which were loaded into buffer...

Is it something with the posting date?

please let me know..