How to make project name / no. visible in suppor message?

[Former Member]

Hello,

When creating a support message (NOTIF_CREATE), I can provide a project name /project number with the message.

This info is also available, when starting the transaction monitor (CRM_DNO_MONITOR).

But when looking into the message itself, this information is not available anymore.

Where can I make this info visible?

I am assuming, that the project is somehow linked to the support message and that the project is available in principle.

Can anyone provide me a way how to link / show the project within the support message?

Thanks and Regards,

Jan

[Former Member]

We found a workaround, using different support groups.

Within the reporting, this must be sufficient to report adequate.

Jan

[Former Member]

Hi

SAP NOTE 947449.as pe this as you can display the context Tab again. In this tab you can enter a project, a solution and process steps.in the mean while If you create a message from a satellite there is not way to update this information later in Solman.

check and update

Jansi

[Former Member]

Hi Jansi,

That was a very good hint.

Only problem: the field with the project is not editable.

Do you know if that can be changed? Maybe even where?

Thanks a lot,

Jan

[Former Member]

Hi Jan,

as far as i know, once you have assigned a project to a support desk message, you shoudn't be able to change this assignment anymore. So it should stays the same project assigned to the message permanently.

kind regards,

Fabricius

[Former Member]

Hi Fabricius,

But it happens that I need to change the project.

People make false entries - and that screws up my reporting.

That's the reason why closing the old and opening a new support message is also not a helpful option.

My assumption is still: the field is there, so it msut be possible to change entries.

Regards,

Jan

[Former Member]

HI

another helpful link i found, but nt sure that clear ur issue

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jansi